Demandbase incident

ABX Cloud & Advertising Cloud are undergoing emergency maintenance

Critical Resolved View vendor source →

Demandbase experienced a critical incident on October 28, 2022 affecting Demandbase Platform, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2022, 01:31 AM UTC
Resolved
Oct 28, 2022, 01:46 AM UTC
Duration
14m
Detected by Pingoru
Oct 28, 2022, 01:31 AM UTC

Affected components

Demandbase Platform

Update timeline

  1. investigating Oct 28, 2022, 01:31 AM UTC

    What: ABX Cloud & Advertising Cloud are undergoing emergency maintenance since the website is down. Users will see a maintenance page until the team isolate the issue. Impact: All Tenants ETA: We are still investigating the root cause.

  2. investigating Oct 28, 2022, 01:32 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 28, 2022, 01:37 AM UTC

    We are continuing to investigate this issue.

  4. resolved Oct 28, 2022, 01:46 AM UTC

    We have resolved the issue with backend system and the maintenance page has been removed. The platform should be fully functional now. We will be conducting a post-mortem to prevent future incidents with similar failure mode.