Demandbase incident

[Resolved] DB One Platform UI is displaying "Oops error" page due to increased errors on backend. We are currently investigating the issue and post updates shortly.

Critical Resolved View vendor source →

Demandbase experienced a critical incident on November 14, 2022 affecting Demandbase Platform, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2022, 05:41 PM UTC
Resolved
Nov 14, 2022, 06:53 PM UTC
Duration
1h 12m
Detected by Pingoru
Nov 14, 2022, 05:41 PM UTC

Affected components

Demandbase Platform

Update timeline

  1. investigating Nov 14, 2022, 05:41 PM UTC

    What: DB One Platform UI is displaying "Oops error" page due to increased errors on backend. We are currently investigating the issue and post updates shortly. Impact: All Tenants using the DB1 platform ETA: Team is investigating. We will be posting periodic updates

  2. identified Nov 14, 2022, 06:16 PM UTC

    We have isolated the issue to a repeated calls made by an UI component to the backend service and we are in the process of issuing a rollback.

  3. resolved Nov 14, 2022, 06:53 PM UTC

    We have resolved the issue through a rollback process. We will be conducting detailed post-mortem on prevent the issue from recurring.