Demandbase incident

Demandbase one slow load times.

Major Resolved View vendor source →

Demandbase experienced a major incident on September 27, 2024 affecting Demandbase Platform, lasting 2h 52m. The incident has been resolved; the full update timeline is below.

Started
Sep 27, 2024, 04:28 PM UTC
Resolved
Sep 27, 2024, 07:20 PM UTC
Duration
2h 52m
Detected by Pingoru
Sep 27, 2024, 04:28 PM UTC

Affected components

Demandbase Platform

Update timeline

  1. investigating Sep 27, 2024, 04:28 PM UTC

    We are currently experiencing DB1M application load time issues and are working to resolve the issue.

  2. investigating Sep 27, 2024, 05:16 PM UTC

    The application load times have returned to normal. We are still investigating the root cause.

  3. identified Sep 27, 2024, 05:59 PM UTC

    We continue to experience performance issues but we have identified the issue and are working on a fix.

  4. monitoring Sep 27, 2024, 07:01 PM UTC

    We have implemented a fix and are monitoring the results.

  5. resolved Sep 27, 2024, 07:20 PM UTC

    This incident has been resolved.