Demandbase experienced a minor incident on March 31, 2025 affecting Demandbase Platform, lasting 2d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Demandbase Platform
Update timeline
- investigating Mar 31, 2025, 03:27 PM UTC
Due to an issue with our authentication provider some users are unable to log in. We are investigating
- investigating Mar 31, 2025, 11:13 PM UTC
For the remaining users who are still experiencing issues our authentication vendor will roll back the upgrade that is causing the issue tomorrow morning. We will post an update at that time.
- monitoring Apr 01, 2025, 05:25 PM UTC
The roll back was successful. We are following up with a handful of users who may still be experiencing issues.
- resolved Apr 02, 2025, 04:37 PM UTC
This issue is resolved. A handful of users may be asked to reset their passwords before logging in.