Demandbase had 10 outages in the last 2 years totaling 11h 44m of downtime — averaging 0.4 incidents per month.
There were 10 Demandbase outages since September 14, 2025 totaling 11h 44m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are aware of an issue with the performance of Ad Campaigns and we are investigating.
We are continuing to investigate this issue.
The issue is resolved.
We are currently investigating this issue.
This incident has been resolved.
We are aware of the increase in errors in DB1 and we are investigating.
The errors are resolved. We are monitoring.
This incident has been resolved.
The overnight data refresh is behind schedule. We have fixed the issue and are working on getting caught up. The most recent data is from May 13th.
The system is on track to fully catch up by ~5PM Pacific. Tenant data such as yesterday's site analytics and CRM/MAS updates should surface in the next few hours.
We are expecting to be fully caught up in the next 2 to 3 hours.
The data is now up to date.
Feb 19, 14:39 PST Resolved - All tenants are up to date. Feb 19, 07:33 PST Monitoring - We identified an issued that caused a delay in refreshing today's data. We have a handful of tenants we are still processing and expect them to be caught up by this afternoon.
Feb 7, 21:26 PST Resolved - This incident has been resolved. Feb 6, 17:50 PST Monitoring - We have identified the cause of the issue.and we are confirming a fix. We will need to work with the affected customers to fix their tenants. Salesforce is enforcing a new security policy that impacts a small number of tenants. Feb 6, 15:50 PST Investigating - We are aware of an issue with syncing between Demandbase and Salesforce. The issue is currently limited to a handful of tenants. We are investigating the root cause.
Jan 27, 12:31 PST Resolved - This incident has been resolved. Jan 27, 08:59 PST Monitoring - A fix has been implemented and we are monitoring the results. Jan 27, 08:43 PST Update - We are continuing to investigate this issue. Jan 27, 08:43 PST Investigating - We are aware of the issue and investigating.
Oct 21, 06:10 PDT Resolved - This incident has been resolved. Oct 20, 05:53 PDT Monitoring - A fix has been implemented and we are monitoring the results. Oct 20, 05:52 PDT Investigating - AWS making progress on resolving the issue with new EC2 instance launches in the US-EAST-1 Region and are now able to successfully launch new instances in some Availability Zones. We are applying similar mitigations to the remaining impacted Availability Zones to restore new instance launches. As we continue to make progress, customers will see an increasing number of successful new EC2 launches. We continue to recommend that customers launch new EC2 Instance launches that are not targeted to a specific Availability Zone (AZ) so that EC2 has flexibility in selecting the appropriate AZ.
Sep 24, 09:30 PDT Resolved - This incident has been resolved. Sep 24, 09:08 PDT Monitoring - The latency has improved. We are continuing to investigate the root cause. Sep 24, 09:05 PDT Investigating - We are investigating slowness in the Demandbase platform.
Sep 14, 15:59 PDT Resolved - The incident has been resolved. Sep 14, 15:33 PDT Update - We are continuing to investigate this issue. Sep 14, 15:33 PDT Investigating - We are aware of an issue with logging into Demandbase and are working with our vendor to fix it.