Demandbase Outage History
Demandbase is up right nowPingoru has recorded 54 incidents for Demandbase: 11 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 3 | 44 of 744 (6%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 525 (0%) |
Incidents, newest first
Major September 9, 2026 Slowness in Ad Campaigns 13m Demandbase Platform
Started Sep 09, 2026, 06:35 PM UTC· resolved Sep 09, 2026, 06:49 PM UTC
- investigating Sep 09, 2026, 06:35 PM UTC
We are aware of an issue with the performance of Ad Campaigns and we are investigating.
- investigating Sep 09, 2026, 06:36 PM UTC
We are continuing to investigate this issue.
- resolved Sep 09, 2026, 06:49 PM UTC
The issue is resolved.
Minor June 5, 2026 Customer data imports erroring out 35m Demandbase Platform
Started Jun 05, 2026, 04:32 PM UTC· resolved Jun 05, 2026, 05:07 PM UTC
- investigating Jun 05, 2026, 04:32 PM UTC
We are currently investigating this issue.
- resolved Jun 05, 2026, 05:07 PM UTC
This incident has been resolved.
Major May 26, 2026 Increased error rate in DB1 3h 1m Demandbase Platform
Started May 26, 2026, 05:38 PM UTC· resolved May 26, 2026, 08:40 PM UTC
- investigating May 26, 2026, 05:38 PM UTC
We are aware of the increase in errors in DB1 and we are investigating.
- monitoring May 26, 2026, 06:02 PM UTC
The errors are resolved. We are monitoring.
- resolved May 26, 2026, 08:40 PM UTC
This incident has been resolved.
Minor May 15, 2026 DB1 data delayed 7h 54m Demandbase Platform
Started May 15, 2026, 04:11 PM UTC· resolved May 16, 2026, 12:05 AM UTC
- identified May 15, 2026, 04:11 PM UTC
The overnight data refresh is behind schedule. We have fixed the issue and are working on getting caught up. The most recent data is from May 13th.
- identified May 15, 2026, 05:54 PM UTC
The system is on track to fully catch up by ~5PM Pacific. Tenant data such as yesterday's site analytics and CRM/MAS updates should surface in the next few hours.
- identified May 15, 2026, 09:24 PM UTC
We are expecting to be fully caught up in the next 2 to 3 hours.
- resolved May 16, 2026, 12:05 AM UTC
The data is now up to date.
Minor February 19, 2026 Overnight data refresh delayed –
Started Feb 19, 2026, 10:39 PM UTC· resolved Feb 19, 2026, 10:39 PM UTC
- monitoring Feb 19, 2026, 10:39 PM UTC
Feb 19, 14:39 PST Resolved - All tenants are up to date. Feb 19, 07:33 PST Monitoring - We identified an issued that caused a delay in refreshing today's data. We have a handful of tenants we are still processing and expect them to be caught up by this afternoon.
Minor February 8, 2026 Demandbase to Saleforce syncing errors –
Started Feb 08, 2026, 05:26 AM UTC· resolved Feb 08, 2026, 05:26 AM UTC
- monitoring Feb 08, 2026, 05:26 AM UTC
Feb 7, 21:26 PST Resolved - This incident has been resolved. Feb 6, 17:50 PST Monitoring - We have identified the cause of the issue.and we are confirming a fix. We will need to work with the affected customers to fix their tenants. Salesforce is enforcing a new security policy that impacts a small number of tenants. Feb 6, 15:50 PST Investigating - We are aware of an issue with syncing between Demandbase and Salesforce. The issue is currently limited to a handful of tenants. We are investigating the root cause.
Minor January 27, 2026 DB1 experiencing slowness –
Started Jan 27, 2026, 08:31 PM UTC· resolved Jan 27, 2026, 08:31 PM UTC
- monitoring Jan 27, 2026, 08:31 PM UTC
Jan 27, 12:31 PST Resolved - This incident has been resolved. Jan 27, 08:59 PST Monitoring - A fix has been implemented and we are monitoring the results. Jan 27, 08:43 PST Update - We are continuing to investigate this issue. Jan 27, 08:43 PST Investigating - We are aware of the issue and investigating.
Minor October 21, 2025 AWS Multiple services Operational issue –
Started Oct 21, 2025, 01:10 PM UTC· resolved Oct 21, 2025, 01:10 PM UTC
- monitoring Oct 21, 2025, 01:10 PM UTC
Oct 21, 06:10 PDT Resolved - This incident has been resolved. Oct 20, 05:53 PDT Monitoring - A fix has been implemented and we are monitoring the results. Oct 20, 05:52 PDT Investigating - AWS making progress on resolving the issue with new EC2 instance launches in the US-EAST-1 Region and are now able to successfully launch new instances in some Availability Zones. We are applying similar mitigations to the remaining impacted Availability Zones to restore new instance launches. As we continue to make progress, customers will see an increasing number of successful new EC2 launches. We continue to recommend that customers launch new EC2 Instance launches that are not targeted to a specific Availability Zone (AZ) so that EC2 has flexibility in selecting the appropriate AZ.
Minor September 24, 2025 Slowness in Demandbase 24m Demandbase Platform
Started Sep 24, 2025, 04:05 PM UTC· resolved Sep 24, 2025, 04:30 PM UTC
- investigating Sep 24, 2025, 04:05 PM UTC
We are investigating slowness in the Demandbase platform.
- monitoring Sep 24, 2025, 04:08 PM UTC
The latency has improved. We are continuing to investigate the root cause.
- resolved Sep 24, 2025, 04:30 PM UTC
This incident has been resolved.
Critical September 14, 2025 Demandbase login 26m Demandbase Platform
Started Sep 14, 2025, 10:33 PM UTC· resolved Sep 14, 2025, 10:59 PM UTC
- investigating Sep 14, 2025, 10:33 PM UTC
We are aware of an issue with logging into Demandbase and are working with our vendor to fix it.
- investigating Sep 14, 2025, 10:33 PM UTC
We are continuing to investigate this issue.
- resolved Sep 14, 2025, 10:59 PM UTC
The incident has been resolved.
Minor August 29, 2025 Bombora intent not displaying in customer accounts. 10h 44m Demandbase Platform
Started Aug 29, 2025, 05:44 PM UTC· resolved Aug 30, 2025, 04:28 AM UTC
- investigating Aug 29, 2025, 05:44 PM UTC
We are aware that Bombora intent is not appearing in customer accounts and we are investigating.
- monitoring Aug 29, 2025, 08:27 PM UTC
We have identified the issue and intent should being to appear over the next 2 to 3 hours.
- resolved Aug 30, 2025, 04:28 AM UTC
This incident has been resolved.
Minor August 22, 2025 We are experiencing issues with data loading for few customers since last night. We are looking into it. 6h 57m Demandbase Platform
Started Aug 22, 2025, 01:07 PM UTC· resolved Aug 22, 2025, 08:04 PM UTC
- investigating Aug 22, 2025, 01:07 PM UTC
We are currently investigating this issue.
- resolved Aug 22, 2025, 08:04 PM UTC
All customer data is now up to date.
Major July 11, 2025 Errors in Demandbase one for Sales 1h 21m Demandbase for Sales
Started Jul 11, 2025, 05:48 PM UTC· resolved Jul 11, 2025, 07:09 PM UTC
- investigating Jul 11, 2025, 05:48 PM UTC
We are aware of an issue with Demandbase One for Sales and are investigating.
- monitoring Jul 11, 2025, 06:47 PM UTC
Requests to DB One for Sales are starting to recover. We are continuing to monitor the recovery.
- resolved Jul 11, 2025, 07:09 PM UTC
Demandbase One for Sales is working normally now.
Minor June 24, 2025 Tenant refresh delayed 1d Demandbase Platform
Started Jun 24, 2025, 02:52 PM UTC· resolved Jun 25, 2025, 03:17 PM UTC
- investigating Jun 24, 2025, 02:52 PM UTC
We are experiencing issues with refreshing customer tenants this morning. We are looking into it.
- identified Jun 24, 2025, 09:30 PM UTC
We belieive we have identified the issue. Data will be refreshed at the next opportunity which will be tomorrow morning. We will be watching the jobs to make sure they are successful.
- resolved Jun 25, 2025, 03:17 PM UTC
Last nights refresh was successful and customer data is up to date.
Major June 18, 2025 Activities from yesterday and Journey Stage updates have not been refreshed for some tenants. 1d 4h Demandbase Platform
Started Jun 18, 2025, 04:27 PM UTC· resolved Jun 19, 2025, 08:58 PM UTC
- investigating Jun 18, 2025, 04:27 PM UTC
We are currently investigating this issue.
- investigating Jun 18, 2025, 04:27 PM UTC
We are continuing to investigate this issue.
- identified Jun 18, 2025, 08:00 PM UTC
We believe we have identified the root cause. We expect all the tenants to be up to date after tonight's refresh.
- identified Jun 19, 2025, 02:42 PM UTC
We have identified additional issues and are continuing to work on the issue.
- resolved Jun 19, 2025, 08:58 PM UTC
All tenants are up to date.
Major June 3, 2025 slack notification delivery failures 12h 48m Demandbase Platform
Started Jun 03, 2025, 03:13 AM UTC· resolved Jun 03, 2025, 04:01 PM UTC
- investigating Jun 03, 2025, 03:13 AM UTC
We are currently investigating an issue with slack notification delivery.
- investigating Jun 03, 2025, 09:34 AM UTC
We are aware of issues. It was due to a bad workspaceId lookup that was pushed to prod as part of last week's release.
- identified Jun 03, 2025, 10:23 AM UTC
The issue has been identified and fix will be pushed tomorrow morning.
- monitoring Jun 03, 2025, 03:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 03, 2025, 04:01 PM UTC
This incident has been resolved.
Minor March 31, 2025 Login errors 2d 1h Demandbase Platform
Started Mar 31, 2025, 03:27 PM UTC· resolved Apr 02, 2025, 04:37 PM UTC
- investigating Mar 31, 2025, 03:27 PM UTC
Due to an issue with our authentication provider some users are unable to log in. We are investigating
- investigating Mar 31, 2025, 11:13 PM UTC
For the remaining users who are still experiencing issues our authentication vendor will roll back the upgrade that is causing the issue tomorrow morning. We will post an update at that time.
- monitoring Apr 01, 2025, 05:25 PM UTC
The roll back was successful. We are following up with a handful of users who may still be experiencing issues.
- resolved Apr 02, 2025, 04:37 PM UTC
This issue is resolved. A handful of users may be asked to reset their passwords before logging in.
Major November 11, 2024 Authentication issues 55m Demandbase Platform
Started Nov 11, 2024, 06:21 PM UTC· resolved Nov 11, 2024, 07:17 PM UTC
- identified Nov 11, 2024, 06:21 PM UTC
We are aware of authentication issues for some users. We have identified the issue and preparing a fix.
- resolved Nov 11, 2024, 07:17 PM UTC
The fix has been applied and the issue has been resolved.
Minor October 31, 2024 High Salesforce API usage 21h 52m Demandbase Platform
Started Oct 31, 2024, 04:57 PM UTC· resolved Nov 01, 2024, 02:49 PM UTC
- investigating Oct 31, 2024, 04:57 PM UTC
DB1 Marketing customers integrated with Salesforce may be experiencing a higher than normal volume of API calls. We are currently investigating
- identified Oct 31, 2024, 11:21 PM UTC
The issue has been found and a hotfix is being applied.
- resolved Nov 01, 2024, 02:49 PM UTC
A configuration change has been applied and has resolved the issue.
Minor October 29, 2024 LinkedIn integration generating errors 10h 28m Demandbase Platform
Started Oct 29, 2024, 03:55 PM UTC· resolved Oct 30, 2024, 02:23 AM UTC
- investigating Oct 29, 2024, 03:55 PM UTC
We are investigating an issue with our LinkedIn integration
- identified Oct 29, 2024, 07:46 PM UTC
The issue has been identified and we are working on a fix.
- resolved Oct 30, 2024, 02:23 AM UTC
The fix has been deployed and we will continue to watch to make sure the issue doesn't return.