Delinea incident

Platform: PRA Remote Application Session Disconnecting

Notice Resolved View vendor source →

Delinea experienced a notice incident on October 13, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2026, 01:13 PM UTC
Resolved
Oct 13, 2026, 01:13 PM UTC
Duration
—
Detected by Pingoru
Oct 13, 2026, 01:13 PM UTC

Update timeline

  1. resolved Oct 15, 2026, 08:30 AM UTC

    At approximately 9:13 PM UTC on October 13, 2026, some customers experienced premature disconnections when launching PRA Remote Application sessions. The sessions terminated after approximately 2–3 minutes. Root Cause: A recent update to the FreeRDP library introduced a regression bug that omitted the RAIL (Remote Applications Integrated Locally) client handshake during Remote Application sessions. Without this handshake, the target host treated the session as inactive and terminated it after the configured idle timeout. Resolution: The PRA engine was patched to restore the RAIL client handshake for Remote Application connections. The fix was deployed and connectivity was restored for affected customers by approximately 12:34 PM UTC on October 14, 2026. Affected Components: Platform: Privileged Remote Access - United States, APAC (Singapore) and AU Backfill Notice: This incident was added to our status page retrospectively to provide an accurate record of service impact. More information on backfill incidents is available here.