Defense.com experienced a critical incident on August 13, 2025 affecting my.defense.com, lasting 1h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2025, 10:56 AM UTC
We're currently investigating the cause of connectivity issues impacting my.defense.com. As soon as any further information becomes available, it will be added to this page. Please accept our sincere apologies for any inconvenience caused.
- identified Aug 13, 2025, 11:35 AM UTC
After further investigation, we've identified that the issue relates to one of our production databases. We're currently working to restore this database as quickly as possible. Thank you for your patience and understanding so far. Your Defense.com
- resolved Aug 13, 2025, 12:43 PM UTC
This issue has now been resolved and my.defense.com is fully operational once again. Please accept our sincere apologies for any inconvenience this may have caused. Your Defense.com team.