DataRobot incident

AWS services outage affects STS and MTS DataRobot environments

Major Resolved View vendor source →

DataRobot experienced a major incident on October 20, 2025, lasting 12h 22m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 09:49 AM UTC
Resolved
Oct 20, 2025, 10:11 PM UTC
Duration
12h 22m
Detected by Pingoru
Oct 20, 2025, 09:49 AM UTC

Update timeline

  1. monitoring Oct 20, 2025, 10:11 PM UTC

    Oct 20, 22:11 UTC Resolved - This incident has been resolved. AWS is reporting systems as operational. Engineering will continue to monitor the situation. Oct 20, 13:57 UTC Update - We are continuing to monitor for any further issues. Oct 20, 10:03 UTC Monitoring - Overall functionality of DataRobot is recovering. Engineering team is actively monitoring the services to ensure continued stability. Oct 20, 10:03 UTC Update - We are continuing to investigate this issue. Oct 20, 10:02 UTC Update - We are continuing to investigate this issue. Oct 20, 10:01 UTC Update - We are continuing to investigate this issue. Oct 20, 09:49 UTC Investigating - Due to on-going AWS outage in us-east-1 region overall functionality of MTS and STS is affected. Users will experience degraded performance and intermittent connectivity issues. Engineering team is in contact with AWS team to find a resolution.