DataRobot incident

Some Users Facing Issues In Accessing Notebooks/Codespaces in US/EU/JP MTS.

Minor Resolved View vendor source →

DataRobot experienced a minor incident on November 26, 2025, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2025, 07:17 AM UTC
Resolved
Nov 27, 2025, 08:26 AM UTC
Duration
1d 1h
Detected by Pingoru
Nov 26, 2025, 07:17 AM UTC

Update timeline

  1. monitoring Nov 27, 2025, 08:26 AM UTC

    Nov 27, 08:26 UTC Resolved - This incident has been resolved. Nov 26, 19:26 UTC Update - Our team has deployed a fix for the issue. All the MTS environments are currently operational. Nov 26, 14:04 UTC Update - Engineering team has verified that the fix has been applied to JP MTS production environment and Non GenAI users are now able to access notebooks in JP cluster. We are now applying the hotfix to US and EU clusters. The mitigation for Self Managed and STS deployments is in progress. Nov 26, 13:30 UTC Update - Engineering team has verified that the fix has been applied to JP MTS production environment and Non GenAI users are now able to access notebooks in JP cluster. We are now applying the hotfix to US and EU clusters. Nov 26, 13:28 UTC Update - We are continuing to work on a fix for this issue. Nov 26, 10:30 UTC Identified - Engineering team has identified the issue and hotfix is being applied to all MTS envs Nov 26, 07:17 UTC Investigating - Some Users with GenAI licensing are facing issues in accessing Notebooks/Codespaces. Engineering team is checking into it.