DataMiner Systems Outage History

The issue has been resolved

Processing of writes for certain datatypes was delayed.

Delay became worse

Corrective actions applied

Accessing dashboards through the share link may lead to a blank page.

Resolved: The issue was caused by CloudGateway version 3.0.1.

Actions related to DxMs are currently impacted, this includes updating DxMs, fetching their status and performing Catalog deployments

Degradations on alarms for select elements this may impact element startup/restart.

We’ll be performing a short maintenance operation on Wednesday, February 11th, between 06:30 AM and 07:30 AM UTC. What you might notice: • If you're using the Cube app via dataminer.services remote access, the interface might briefly reconnect. • If you're using one of the web apps on dataminer.services, you may see a short-lived "Reconnecting…" banner. No action is needed from your side — everything should reconnect automatically. Updates will be available here at status.dataminer.services. If you have any questions or encounter any issues afterward, just drop us a line at [email protected]. We’re always happy to help. Thanks for your understanding and support as we continue to evolve, The dataminer.services team

Retrieval of keys is unavailable and some key-based operations are failing. Investigation is underway and updates will follow.

Degradations on alarms for select elements this may impact element startup/restart.

We’ll be performing a short maintenance operation on Tuesday, December 23rd, between 07:00 AM and 07:30 AM UTC. What you might notice: • If you're using the Cube app via dataminer.services remote access, the interface might briefly reconnect. • If you're using one of the web apps on dataminer.services, you may see a short-lived "Reconnecting…" banner. No action is needed from your side — everything should reconnect automatically. If you have any questions or encounter any issues afterward, just drop us a line at [email protected]. We’re always happy to help.

Writing of alarms has a degraded performance

Node provisioning is failing. Deployments might fail in West Europe. UPDATE: seems stable again, cause not found.

Due to a misconfiguration, requests to the STaaS services in the Central US region were failing. Steps have been taken to recover all data, and all services are now operational again.

Some users might experience a loop in the B2C authentication flow on dataminer.services

Due to an incident at Microsoft 365 / Microsoft Azure, some of our services are degraded. You might notice intermittent issues like redirected links not resolving, our documentation pages not loading or hiccups in remote access. Microsoft IssueID: MO1168665 https://azure.status.microsoft/status

We are noticing that the remote access connections towards DataMiner systems is showing signs of instability leading to the connection being slow or dropping.

The infrastructure responsible for remote access has recovered on its own, and all connections are stable again.

Processing of data sent to STaaS was degraded, causing events to take longer then usual to be stored and readable.

Issue was resolved and backlog of data is being processed.

Data processing for STaaS in the Central US region was temporarily stopped. Processing has resumed and any data lost during the outage is being recovered.

All data that wasn't processed is now recovered.

Due to a backend issue, some usage data from the past few days was displayed incorrectly, showing duplicate counts. The underlying data was always correct, and we’ve now fixed the display issue. Everything should appear normal again.

Remote accessing, live sharing and access to DaaS agents might be degraded.

The issue was automatically resolved. We are currently still investigating the root cause of the incident.

Certain services may be impacted for the duration of the maintenance window. Everything should resolve itself automatically, no user interaction is required after the window to recover potentially encountered disconnects.