DataMiner Systems incident

Connection to dataminer.services offline

Major Resolved View vendor source →

DataMiner Systems experienced a major incident on July 8, 2025, lasting 19h. The incident has been resolved; the full update timeline is below.

Started
Jul 08, 2025, 02:45 PM UTC
Resolved
Jul 09, 2025, 09:45 AM UTC
Duration
19h
Detected by Pingoru
Jul 08, 2025, 02:45 PM UTC

Update timeline

  1. resolved Jul 08, 2025, 02:45 PM UTC

    When the CloudGateway DxM version 2.17.5 - 2.17.10 was (re)started after 8th of July 16:45 (UTC +2) it would not be able to connect to dataminer.services.

  2. resolved Jul 08, 2025, 02:45 PM UTC

    The cause of the issue has been identified and will be resolved on dataminer.services after which a restart of the affected CloudGateways will be required for them to reconnect.