[STaaS CUS] Degraded read performance
Timeline · 1 update
- resolved Oct 02, 2026, 02:20 PM UTC
Reads on STaaS may be slower then usual or time out.
DataMiner Systems Outage History
DataMiner Systems is up right nowDataMiner Systems had 25 outages in the last 2 years totaling 494h 50m of downtime — averaging 1 incident per month.
There were 25 DataMiner Systems outages since October 9, 2025 totaling 494h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.
[STaaS CUS] Degraded performance
[STaaS WEU] ElementData degraded
Timeline · 1 update
- investigating Sep 30, 2026, 05:00 AM UTC
In certain cases, element data writes can fail, and element restarts may time out. We are investigating the issue.
api.dataminer.services down
api.dataminer.services is down
DxM status degraded
Timeline · 1 update
- investigating Jul 15, 2026, 10:45 AM UTC
DxM status degraded, may report an incorrect status which impacts Catalog and DxM deployments
Issues deploying items from Catalog
Timeline · 2 updates
- investigating Jul 09, 2026, 09:30 AM UTC
We are investigating an issue when trying to deploy items from the Catalog.
- resolved Jul 09, 2026, 09:30 AM UTC
The issue has been resolved
STaaS - Delayed processing of writes on UKS
Timeline · 3 updates
- resolved Jul 06, 2026, 04:17 PM UTC
Processing of writes for certain datatypes was delayed.
- resolved Jul 06, 2026, 04:17 PM UTC
Delay became worse
- resolved Jul 06, 2026, 04:17 PM UTC
Corrective actions applied
Links to root page (home app) on dataminer.services for a system result in an unsafe request
Timeline · 1 update
- investigating Jul 01, 2026, 10:14 AM UTC
When clicking on the "Home" app for a DMS on dataminer.services or the links on admin.dataminer.services, a unsafe request page will be shown for remote access. Removing the ?_gl=xxx query parameter from the url will allow the page to load in as normal.
General maintenance
Timeline · 1 update
- investigating Jul 01, 2026, 08:00 AM UTC
Routine software upgrades to improve reliability, perfomance and security. Remote access might reconnect.
Scheduled maintenance
Timeline · 1 update
- investigating Jun 22, 2026, 08:00 AM UTC
A brief maintenance window has been planned. Functionality will not be affected. While the maintenance is ongoing, DaaS systems may not appear correctly labeled as DaaS on the dataminer.services home page and in the Admin app.
Maintenance on organization and DMS keys
Timeline · 1 update
- investigating Jun 18, 2026, 08:00 AM UTC
Performing create, update, and delete operations on organization and DMS keys might be temporarily unavailable during this time. Using existing keys remains available.
DaaS deployments & credit transactions overview degraded
Timeline · 1 update
- investigating May 27, 2026, 07:30 AM UTC
New DaaS systems can't be created Checking your credit balance & transactions won't be shown Creating subscriptions isn't possible
Blank Dashboards
Timeline · 2 updates
- resolved Apr 21, 2026, 07:19 AM UTC
Accessing dashboards through the share link may lead to a blank page.
- resolved Apr 21, 2026, 07:19 AM UTC
Resolved: The issue was caused by CloudGateway version 3.0.1.
Status reporting on DxM's is degraded
Timeline · 1 update
- resolved Feb 25, 2026, 11:00 AM UTC
Actions related to DxMs are currently impacted, this includes updating DxMs, fetching their status and performing Catalog deployments
STaaS possible degradations on alarms in UK South
Timeline · 1 update
- resolved Feb 11, 2026, 09:25 AM UTC
Degradations on alarms for select elements this may impact element startup/restart.
Scheduled maintenance 2026-02-11
Timeline · 1 update
- resolved Feb 11, 2026, 06:30 AM UTC
We’ll be performing a short maintenance operation on Wednesday, February 11th, between 06:30 AM and 07:30 AM UTC. What you might notice: • If you're using the Cube app via dataminer.services remote access, the interface might briefly reconnect. • If you're using one of the web apps on dataminer.services, you may see a short-lived "Reconnecting…" banner. No action is needed from your side — everything should reconnect automatically. Updates will be available here at status.dataminer.services. If you have any questions or encounter any issues afterward, just drop us a line at [email protected]. We’re always happy to help. Thanks for your understanding and support as we continue to evolve, The dataminer.services team
Organization & Coordination Keys – Retrieval/Usage Issues
Timeline · 1 update
- resolved Feb 05, 2026, 09:45 AM UTC
Retrieval of keys is unavailable and some key-based operations are failing. Investigation is underway and updates will follow.
STaaS possible degradations on alarms
Timeline · 1 update
- resolved Jan 20, 2026, 03:45 PM UTC
Degradations on alarms for select elements this may impact element startup/restart.
Scheduled maintenance -
Timeline · 1 update
- resolved Dec 23, 2025, 07:00 AM UTC
We’ll be performing a short maintenance operation on Tuesday, December 23rd, between 07:00 AM and 07:30 AM UTC. What you might notice: • If you're using the Cube app via dataminer.services remote access, the interface might briefly reconnect. • If you're using one of the web apps on dataminer.services, you may see a short-lived "Reconnecting…" banner. No action is needed from your side — everything should reconnect automatically. If you have any questions or encounter any issues afterward, just drop us a line at [email protected]. We’re always happy to help.
Degraded performance alarm writes
Timeline · 1 update
- resolved Nov 19, 2025, 10:45 AM UTC
Writing of alarms has a degraded performance
DaaS node provisioning failing
Timeline · 1 update
- resolved Nov 17, 2025, 12:50 PM UTC
Node provisioning is failing. Deployments might fail in West Europe. UPDATE: seems stable again, cause not found.
Degraded processing on STaaS in Central US
Timeline · 1 update
- resolved Oct 20, 2025, 02:10 PM UTC
Due to a misconfiguration, requests to the STaaS services in the Central US region were failing. Steps have been taken to recover all data, and all services are now operational again.
Authentication issues
Timeline · 1 update
- resolved Oct 14, 2025, 02:40 PM UTC
Some users might experience a loop in the B2C authentication flow on dataminer.services
Minor issues due to Azure Entra outage
Timeline · 1 update
- resolved Oct 09, 2025, 09:00 AM UTC
Due to an incident at Microsoft 365 / Microsoft Azure, some of our services are degraded. You might notice intermittent issues like redirected links not resolving, our documentation pages not loading or hiccups in remote access. Microsoft IssueID: MO1168665 https://azure.status.microsoft/status