DataGrail Outage History

DataGrail had 4 outages in the last 2 years totaling 7h 20m of downtime — averaging 0.2 incidents per month.

There were 4 DataGrail outages since August 12, 2024 totaling 7h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.datagrail.io

Minor January 8, 2026

Privacy Request Intake Forms Experiencing Slow Load Times

Detected by Pingoru: Jan 08, 2026, 08:20 PM UTC
Resolved: Jan 08, 2026, 10:15 PM UTC
Duration: 1h 55m

Affected: Intake Forms

Timeline · 2 updates

investigating Jan 08, 2026, 08:20 PM UTC

We’re currently investigating an issue causing Privacy Request Intake Forms to load more slowly than expected. Forms are still loading and functional, but users may experience increased load times. We’ll share updates as we learn more.
resolved Jan 08, 2026, 11:22 PM UTC

This degradation has been resolved. All Privacy Request intake forms are loading at normal speed.

Read the full incident report →

Major August 26, 2025

Direct Contact Form Submission Error

Detected by Pingoru: Aug 26, 2025, 04:58 PM UTC
Resolved: Aug 26, 2025, 08:39 PM UTC
Duration: 3h 40m

Affected: Request Manager

Timeline · 4 updates

investigating Aug 26, 2025, 04:58 PM UTC

Some customers have reported Direct Contact Processors are unable to submit request results. We believe this to be an isolated issue and are urgently investigating.
identified Aug 26, 2025, 06:16 PM UTC

The issue has been identified and we are working on a resolution.
monitoring Aug 26, 2025, 07:56 PM UTC

A fix has been implemented and we are monitoring results.
resolved Aug 26, 2025, 08:39 PM UTC

This issue has been resolved!

Read the full incident report →

Major November 12, 2024

Access to DataGrail via Okta SSO Impacted

Detected by Pingoru: Nov 12, 2024, 07:49 PM UTC
Resolved: Nov 12, 2024, 08:30 PM UTC
Duration: 41m

Timeline · 3 updates

investigating Nov 12, 2024, 07:49 PM UTC

We are currently investigating an issue where customers utilizing Okta SSO for access to DataGrail are unable to successfully login and see a 403 error message. We will update again when we know more.
identified Nov 12, 2024, 08:11 PM UTC

The issue has been identified and fix is being implemented.
resolved Nov 12, 2024, 08:30 PM UTC

This incident has been resolved. All customers using Okta SSO to access DataGrail can do so successfully.

Read the full incident report →

Critical August 12, 2024

Intake Form Submission Errors

Detected by Pingoru: Aug 12, 2024, 05:28 PM UTC
Resolved: Aug 12, 2024, 06:31 PM UTC
Duration: 1h 2m

Affected: Intake Forms

Timeline · 2 updates

identified Aug 12, 2024, 05:28 PM UTC

Users are experiencing an error when attempting to submit a Privacy Request. The issue has been identified and we are working on resolution
resolved Aug 12, 2024, 06:31 PM UTC

This incident has been resolved and all users are able to submit Privacy Requests.

Read the full incident report →