DataGrail Outage History

DataGrail is up right now

DataGrail had 2 outages in the last 2 years totaling 5h 36m of downtime — averaging 0.1 incidents per month.

There were 2 DataGrail outages since August 26, 2025 totaling 5h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.datagrail.io

Minor January 8, 2026

Privacy Request Intake Forms Experiencing Slow Load Times

Detected by Pingoru
Jan 08, 2026, 08:20 PM UTC
Resolved
Jan 08, 2026, 10:15 PM UTC
Duration
1h 55m
Affected: Intake Forms
Timeline · 2 updates
  1. investigating Jan 08, 2026, 08:20 PM UTC

    We’re currently investigating an issue causing Privacy Request Intake Forms to load more slowly than expected. Forms are still loading and functional, but users may experience increased load times. We’ll share updates as we learn more.

  2. resolved Jan 08, 2026, 11:22 PM UTC

    This degradation has been resolved. All Privacy Request intake forms are loading at normal speed.

Read the full incident report →

Major August 26, 2025

Direct Contact Form Submission Error

Detected by Pingoru
Aug 26, 2025, 04:58 PM UTC
Resolved
Aug 26, 2025, 08:39 PM UTC
Duration
3h 40m
Affected: Request Manager
Timeline · 4 updates
  1. investigating Aug 26, 2025, 04:58 PM UTC

    Some customers have reported Direct Contact Processors are unable to submit request results. We believe this to be an isolated issue and are urgently investigating.

  2. identified Aug 26, 2025, 06:16 PM UTC

    The issue has been identified and we are working on a resolution.

  3. monitoring Aug 26, 2025, 07:56 PM UTC

    A fix has been implemented and we are monitoring results.

  4. resolved Aug 26, 2025, 08:39 PM UTC

    This issue has been resolved!

Read the full incident report →