DataGrail Outage History

DataGrail had 2 outages in the last 2 years totaling 5h 36m of downtime — averaging 0.1 incidents per month.

There were 2 DataGrail outages since August 26, 2025 totaling 5h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.datagrail.io

Minor January 8, 2026

Privacy Request Intake Forms Experiencing Slow Load Times

Detected by Pingoru: Jan 08, 2026, 08:20 PM UTC
Resolved: Jan 08, 2026, 10:15 PM UTC
Duration: 1h 55m

Affected: Intake Forms

Timeline · 2 updates

investigating Jan 08, 2026, 08:20 PM UTC

We’re currently investigating an issue causing Privacy Request Intake Forms to load more slowly than expected. Forms are still loading and functional, but users may experience increased load times. We’ll share updates as we learn more.
resolved Jan 08, 2026, 11:22 PM UTC

This degradation has been resolved. All Privacy Request intake forms are loading at normal speed.

Read the full incident report →

Major August 26, 2025

Direct Contact Form Submission Error

Detected by Pingoru: Aug 26, 2025, 04:58 PM UTC
Resolved: Aug 26, 2025, 08:39 PM UTC
Duration: 3h 40m

Affected: Request Manager

Timeline · 4 updates

investigating Aug 26, 2025, 04:58 PM UTC

Some customers have reported Direct Contact Processors are unable to submit request results. We believe this to be an isolated issue and are urgently investigating.
identified Aug 26, 2025, 06:16 PM UTC

The issue has been identified and we are working on a resolution.
monitoring Aug 26, 2025, 07:56 PM UTC

A fix has been implemented and we are monitoring results.
resolved Aug 26, 2025, 08:39 PM UTC

This issue has been resolved!

Read the full incident report →