dataforest experienced a minor incident on August 15, 2025 affecting Dedicated Servers, lasting 2h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 15, 2025, 10:28 AM UTC
We are currently investigating this issue.
- identified Aug 15, 2025, 10:53 AM UTC
One of the power feeds in X10 (containing only dedicated servers) has failed, while the other remains operational. Servers equipped with redundant power supplies are unaffected. Systems with only a single PSU may be impacted, depending on which feed they are connected to, resulting in roughly a 50% chance of downtime. If your server is currently unreachable, please rest assured that we are already addressing the issue. There is no need to contact our support team.
- identified Aug 15, 2025, 11:20 AM UTC
We unplugged all servers from the affected PDU, reinserted the fuse, and reconnected the servers one by one to identify which system caused the fuse to trip. Since none of the servers powered on, it became clear that the PDU itself is faulty. It is currently being replaced by an electrician and should be done in the next 60 minutes.
- monitoring Aug 15, 2025, 11:53 AM UTC
The defective PDU has been replaced, affected servers are currently booting with the first ones already being up.
- resolved Aug 15, 2025, 12:00 PM UTC
All servers are back on power. Should you still see any issues with your server, please check it via IPMI before reaching out to our support.