dataforest experienced a minor incident on October 18, 2025 affecting Dedicated Servers, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 18, 2025, 01:30 PM UTC
One of the power feeds in X11 (containing only dedicated servers) has failed, while the other remains operational. Servers equipped with redundant power supplies are unaffected. Systems with only a single PSU may be impacted, depending on which feed they are connected to, resulting in roughly a 50% chance of downtime. If your server is currently unreachable, please rest assured that we are already addressing the issue. There is no need to contact our support team.
- monitoring Oct 18, 2025, 02:06 PM UTC
Power and servers are back online since 16:00 CEST. Should you still see any issues with your server, please check it via IPMI before reaching out to our support.
- resolved Oct 18, 2025, 02:24 PM UTC
The PDU of the affected feed (manufacturer: APC) was defective and has been replaced with a Panduit PDU. In this dataforest rack row, several PDUs of the same APC model have failed over the past months. Once it became clear that this was not a coincidence, we began replacing them with PDUs from another vendor that we also use in other racks within the same data center. These units have been running without issues ever since. To prevent further unexpected outages, we may proactively replace all remaining APC PDUs soon. Any such maintenance will be announced in advance.