DataFlair experienced a major incident on January 15, 2026 affecting Index-Hosting Web & CP, lasting 22h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 15, 2026, 11:06 AM UTC
For the past few hours, our website has been inaccessible from certain providers. We are actively investigating the root cause of this issue and are working on a solution to restore full connectivity as quickly as possible. Further updates will be provided as soon as more information becomes available.
- investigating Jan 15, 2026, 01:23 PM UTC
So far, we have not identified any anomalies within our infrastructure. Several third-party providers are already involved and are reviewing the situation on their end as well. At this time, we have found no indication of malicious traffic or similar activity. We are continuing to perform a comprehensive review across all relevant components. Further updates will follow as new information becomes available.
- resolved Jan 16, 2026, 09:48 AM UTC
After implementing additional security mechanisms, we have stabilized the website. However, under certain circumstances, payment processing delays may occur if a payment webhook is incorrectly classified as spam. In such cases, an invoice may temporarily not be marked as paid automatically. If you are affected, please open a support ticket and inform us accordingly. Rest assured that no successful payment is lost; all transactions remain valid and will be reconciled manually if required. Thank you for your understanding.