Datadog EU incident

Delayed processing affecting multiple product data and related alerts.

Minor Resolved View vendor source →

Datadog EU experienced a minor incident on September 18, 2026 affecting APM and Cloud SIEM and 1 more component, lasting 5h 38m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2026, 04:45 AM UTC
Resolved
Sep 18, 2026, 10:24 AM UTC
Duration
5h 38m
Detected by Pingoru
Sep 18, 2026, 04:45 AM UTC

Affected components

APMCloud SIEMLog ManagementMetrics and Infra MonitoringMonitorsCloud Network MonitoringRUMSynthetics

Update timeline

  1. investigating Sep 18, 2026, 04:45 AM UTC

    We are investigating increased processing delays affecting some customers in our EU region. Customers may experience delays in the availability of product data and related alerts. Our teams are actively working to mitigate the issue and restore normal service. We will provide another update as more information becomes available.

  2. identified Sep 18, 2026, 05:09 AM UTC

    We have identified the root cause of the increased processing delays of multiple products affecting some customers in our EU region. Our teams are actively working to mitigate the issue and restore normal service. We will provide another update as more information becomes available.

  3. identified Sep 18, 2026, 05:12 AM UTC

    We have identified the root cause of the increased processing delays of multiple products affecting some customers in our EU region. Our teams are actively working to mitigate the issue and restore normal service. We will provide another update as more information becomes available. Recovery is seen for Metrics, Log Management, RUM, and Cloud SIEM.

  4. identified Sep 18, 2026, 05:41 AM UTC

    We have identified the root cause of the increased processing delays of multiple products affecting some customers in our EU region. Our teams are actively working to mitigate the issue and restore normal service. We will provide another update as more information becomes available. APM is showing signs of recovery.

  5. investigating Sep 18, 2026, 06:10 AM UTC

    We are investigating a new increase in processing delays affecting some customers in our EU region. Customers may experience delays in the availability of product data and related alerts. Our teams are actively working to mitigate the issue and restore normal service. We will provide another update as more information becomes available.

  6. identified Sep 18, 2026, 07:11 AM UTC

    We have identified the root cause of the increased processing delays of multiple products affecting some customers in our EU region. Our teams are actively working to mitigate the issue and restore normal service. We will provide another update as more information becomes available.

  7. identified Sep 18, 2026, 07:25 AM UTC

    We have identified that the delays in processing data for multiple products in EU1 are due to a networking issue with a third-party provider. Our engineering team is actively working on the issue. We will share another update as soon as we have one. We sincerely apologize for the disruption this is causing and greatly appreciate your patience while we work to resolve the issue.

  8. identified Sep 18, 2026, 07:41 AM UTC

    We have identified that the delays in processing data for multiple products in EU1 are due to a networking issue with a third-party provider. Our engineering team is actively working on the issue. We will share another update as soon as we have one. We sincerely apologize for the disruption this is causing and greatly appreciate your patience while we work to resolve the issue.

  9. identified Sep 18, 2026, 07:54 AM UTC

    We have identified that the delays in processing data for multiple products in EU1 are due to a networking issue with a third-party provider. Our engineering team is actively working on the issue. We have seen recovery for Log Management and RUM. Data is no longer delayed for these products and alerting is up to date and operational. We will share another update as soon as we have one. We sincerely apologize for the disruption this is causing and greatly appreciate your patience while we work to resolve the issue.

  10. identified Sep 18, 2026, 08:10 AM UTC

    We have identified that the delays in processing data for multiple products in EU1 are due to a networking issue with a third-party provider. Our engineering team is actively working on the issue. We are seeing delays in Metrics queries, but recovery for APM and Cloud Network Monitoring. We will share another update as soon as we have one. We sincerely apologize for the disruption this is causing and greatly appreciate your patience while we work to resolve the issue.

  11. monitoring Sep 18, 2026, 08:38 AM UTC

    We are monitoring the issue.

  12. monitoring Sep 18, 2026, 09:00 AM UTC

    We are monitoring the issue. We are seeing increased latency for metric queries. Alerting is not impacted.

  13. monitoring Sep 18, 2026, 09:27 AM UTC

    We are monitoring the issue. Query latency is back to the normal baseline for Metrics.

  14. resolved Sep 18, 2026, 10:24 AM UTC

    The issue is now resolved.