Datacake experienced a major incident on December 6, 2023, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Dec 06, 2023, 12:07 AM UTC
Type: Incident Duration: 15 days, 13 hours and 15 minutes Dec 6, 00:07:17 GMT+0 - Investigating - We are currently investigating issues with the availability of our API. Dec 6, 06:20:31 GMT+0 - Resolved - We have identified and fixed the underlying issue, which was caused by a database having issues. We have replaced this database with another instance and the service is back online. To ensure such outages do not happen again, we will continue making our infrastructure more robust and fail-safe. Dec 6, 05:59:47 GMT+0 - Identified - We have identified the issue and are working on a solution.