Datacake incident

Investigating intermittent time series data fetch errors

Minor Resolved

Datacake experienced a minor incident on April 28, 2026 affecting GraphQL API and Web Application and 1 more component, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 11:35 AM UTC
Resolved
Apr 28, 2026, 12:03 PM UTC
Duration
28m
Detected by Pingoru
Apr 28, 2026, 11:35 AM UTC

Affected components

GraphQL APIWeb ApplicationReports

Update timeline

  1. investigating Apr 28, 2026, 11:35 AM UTC

    We are currently investigating sporadic errors when fetching time series data. This may result in incomplete or delayed data being displayed in dashboards and via the API. Our team is actively looking into the root cause and will provide updates as we learn more.

  2. resolved Apr 28, 2026, 12:03 PM UTC

    After investigating the issue, we worked with our database operator to implement a fix. Data fetching has returned to normal and all systems are operating as expected.