Datacake experienced a minor incident on October 15, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 15, 2024, 08:24 AM UTC
Type: Incident Duration: 53 minutes Affected Components: Web Application, GraphQL API Oct 15, 08:24:41 GMT+0 - Investigating - We are investigating increased latencies with the API. Oct 15, 08:33:36 GMT+0 - Identified - We are currently experiencing an issue with one of our primary databases and are actively working to resolve it. Thank you for your patience. Oct 15, 08:52:13 GMT+0 - Monitoring - The issue with the database server has been resolved and services are being restored. We will continue to monitor the situation. Oct 15, 09:18:09 GMT+0 - Resolved - The issue has been resolved and all systems are operating normally. We are working with our managed database provider to identify the root cause. We apologize for any inconvenience caused.