Datacake experienced a minor incident on April 14, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Apr 14, 2025, 09:55 AM UTC
Type: Incident Duration: 1 hour and 7 minutes Affected Components: Web Application Apr 14, 09:55:34 GMT+0 - Investigating - We are investigating sporadic failures when querying historic data. This can affect components such as device list, device history and dashboards. Apr 14, 11:02:52 GMT+0 - Resolved - All systems are operational again. The issue was traced to a database managed by an external service provider. We are continuing to work with them to identify the root cause.