DAT Freight & Analytics incident
CarrierWatch is incorrectly flagging some carriers as having inactive authority
DAT Freight & Analytics experienced a minor incident on June 23, 2026 affecting CarrierWatch, lasting 8d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 23, 2026, 03:06 PM UTC
We are currently investigating a technical issue causing CarrierWatch to send incorrect automated emails that flag some carriers as having inactive authority. Customers may receive alerts stating a carrier's authority is inactive when that status is inaccurate. Our engineering team is actively working on a resolution. We sincerely apologize for the inconvenience and confusion this may cause. We will provide another update as soon as more information is available or a fix has been deployed.
- identified Jun 23, 2026, 04:31 PM UTC
We have identified an issue where Carrierwatch was sending incorrect automated emails that flag some carriers as having inactive authority. Our engineering teams have identified the issue and disabled those alert e-mails. Some previously sent messages may still be queued on customer e-mail systems. We sincerely apologize for the inconvenience and confusion this may have caused.
- monitoring Jun 23, 2026, 06:09 PM UTC
We identified an issue impacting CarrierWatch email notifications and temporarily suspended notifications while we implemented a fix. The fix has now been applied, and email notifications are working again. We will continue to monitor to ensure normal delivery
- resolved Jul 01, 2026, 04:07 PM UTC
This incident has been resolved.