DAT Freight & Analytics incident
Keypoint Outage for east coast customers
DAT Freight & Analytics experienced a major incident on December 16, 2024 affecting Keypoint, lasting 21h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 16, 2024, 05:49 PM UTC
Some users are unable to log into Keypoint. We are currently investigating the issue.
- investigating Dec 16, 2024, 06:17 PM UTC
Teams have identified the systems issues and are currently in the process of validating mitigation steps.
- investigating Dec 16, 2024, 06:39 PM UTC
Teams are still observing errors for East Coast customers and continue to investigate the cause.
- monitoring Dec 16, 2024, 07:02 PM UTC
We are seeing gradual improvements with users being able to log into Keypoint but are investigating errors affecting some other users.
- monitoring Dec 16, 2024, 07:36 PM UTC
We are continuing to see more improvement with users being able to log in but teams are still investigating the cause of the issue with a set number of users. Next update will be sent once there has been verified mitigation for all users.
- monitoring Dec 16, 2024, 09:59 PM UTC
At this time we continue to work diligently to restore account access for a limited number of customers. Our technical team is actively working to fully resolve the problem and is continuing to see improvement. Our next update will be sent once the issue has been fully resolved.
- resolved Dec 17, 2024, 02:52 PM UTC
Our engineers have implemented the necessary fixes to fully restore product access. We sincerely appreciate your patience and apologize for any inconvenience.