DAT Freight & Analytics incident

"Benchmark Analytics Batch Estimator Current Model" and "Real Time Estimator" are currently unavailable

Notice Resolved View vendor source →

DAT Freight & Analytics experienced a notice incident on January 14, 2025, lasting 20h 55m. The incident has been resolved; the full update timeline is below.

Started
Jan 14, 2025, 05:52 PM UTC
Resolved
Jan 15, 2025, 02:48 PM UTC
Duration
20h 55m
Detected by Pingoru
Jan 14, 2025, 05:52 PM UTC

Update timeline

  1. identified Jan 14, 2025, 05:52 PM UTC

    We are currently experiencing an issue affecting the accuracy and availability of "Benchmark Analytics Batch Estimator Current Model" and "Real Time Estimator" at https://benchmark.dat.com/ data due to a system outage. Our team is actively working to resolve this issue.

  2. identified Jan 14, 2025, 07:06 PM UTC

    The incident impacts the Current rate model, delivered in the following products: "Benchmark Analytics Real Time Estimator" "Benchmark Analytics Batch Estimator" "iFMI (API)" This has triggered a system outage so that customers do not use the rates. The problem has been identified as a system change that was implemented this week. We are implementing a patch that is expected to resolve the issue by 08:00 AM ET Wed 1/15/25.

  3. identified Jan 15, 2025, 01:14 PM UTC

    Our fix is taking longer than planned. The updated time for a resolution is 1:00PM ET Wed, 1/15/25 In the meantime, RateView customers can also access rate lookups here https://iq.dat.com/rateview You can also contact [email protected] if you have an urgent need for rates.

  4. monitoring Jan 15, 2025, 02:23 PM UTC

    All products are now fixed

  5. resolved Jan 15, 2025, 02:48 PM UTC

    This incident has been resolved.