DailyPay experienced a minor incident on October 6, 2023 affecting Account Management, lasting 3h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Account Management
Update timeline
- identified Oct 06, 2023, 02:24 PM UTC
We are experiencing a delay in updating balances due to a third party vendor outage. Our team is urgently working to resolve this issue. Thank you for your patience while we work on this.
- monitoring Oct 06, 2023, 03:15 PM UTC
We have updated balances for the majority of impacted users, though we continue to experience intermittent delays. Our team is urgently working to resolve any remaining delays. Thank you for your patience while we work on this.
- resolved Oct 06, 2023, 05:02 PM UTC
The underlying issue has been resolved and we have updated balances for all impacted users. We appreciate your patience and apologize for any inconvenience.