Mobile Login Latency
Timeline · 6 updates
- investigating Oct 02, 2026, 02:45 PM UTC
We are investigating reports of slowness in the ability to view balances in our application. As a result, users may not be unable to log in, view available balances, or complete transfers. We are actively triaging and sincerely apologize for the inconvenience. We will update this incident as new information becomes available.
- identified Oct 02, 2026, 03:17 PM UTC
We have identified the issue and are actively working on resolution. We sincerely apologize for the inconvenience and will update this incident as new information becomes available.
- identified Oct 02, 2026, 03:48 PM UTC
We have identified the issue causing slowness within our mobile application and are currently implementing a resolution to restore full service. We sincerely apologize for the inconvenience. We will update this incident as new information becomes available.
- identified Oct 02, 2026, 04:11 PM UTC
We have implemented a fix and are observing an increase in successful application use. We are continuing to monitor the situation closely and will update this incident as new information becomes available. We sincerely apologize for the inconvenience.
- monitoring Oct 02, 2026, 04:36 PM UTC
We are observing normal system behavior after the fix was implemented, and full application functionality has been successfully restored. Users can now log in, view available balances, and complete transfers without delay. We will continue to monitor the situation closely to ensure ongoing stability and will update this incident if any new information becomes available. We sincerely apologize for the inconvenience and appreciate your patience.
- resolved Oct 02, 2026, 05:17 PM UTC
This incident has been resolved. All application functionality, including logins and transfers, has been fully restored and systems are operating normally. We apologize for the inconvenience.