DailyPay experienced a minor incident on October 9, 2023 affecting Account Management, lasting 2h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2023, 02:40 PM UTC
We are investigating a possible delay in updating balances for some users. Our team is urgently working to resolve this issue. Thank you for your patience while we work on this.
- investigating Oct 09, 2023, 03:16 PM UTC
We have identified the issue causing the delays and are urgently working to update balances for impacted users. Thank you for your patience as we work through this issue.
- identified Oct 09, 2023, 03:18 PM UTC
We have identified the issue causing the delays and are urgently working to update balances for impacted users. Thank you for your patience as we work through this issue.
- monitoring Oct 09, 2023, 04:11 PM UTC
We have implemented a fix for the underlying issue and have updated balances for impacted users. We will continue to monitor the situation. We appreciate your patience and apologize for any inconveniences.
- resolved Oct 09, 2023, 05:09 PM UTC
The incident has been resolved.