DailyPay experienced a major incident on November 10, 2023 affecting Direct Deposit, lasting 2d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 10, 2023, 02:34 PM UTC
DailyPay is currently experiencing delays to process direct deposits for users, and we're looking into it. We will continue to provide updates as we have them.
- investigating Nov 10, 2023, 03:20 PM UTC
We are continuing to investigate the issue and will provide updates as we have them.
- identified Nov 10, 2023, 05:13 PM UTC
The issue has been identified regarding direct deposits for users. We're still working to resolve this issue as quickly as possible. Check back here for updates. We truly appreciate your patience.
- identified Nov 10, 2023, 07:44 PM UTC
We are continuing to work on this issue for the impacted users. No-fee instant transfers through Sunday for users waiting on today’s paycheck. We’re still working to get everyone paid in full ASAP. Check back here for updates.
- identified Nov 10, 2023, 08:13 PM UTC
We are continuing to work on this issue for the impacted users. No-fee instant transfers through Sunday for users waiting on today’s paycheck. We’re still working to get everyone paid in full ASAP. Check back here for further updates.
- identified Nov 11, 2023, 12:23 AM UTC
Resolution in progress estimated to be complete this evening.
- monitoring Nov 11, 2023, 04:16 AM UTC
The impacted users have been notified. We will continue to monitor.
- resolved Nov 13, 2023, 01:13 PM UTC
DailyPay is processing direct deposits to user accounts as expected again.