Daily incident

Degraded Call Experience

Major Resolved View vendor source →

Daily experienced a major incident on August 17, 2021 affecting Core Call Experience, lasting 5h 36m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2021, 02:32 PM UTC
Resolved
Aug 17, 2021, 08:08 PM UTC
Duration
5h 36m
Detected by Pingoru
Aug 17, 2021, 02:32 PM UTC

Affected components

Core Call Experience

Update timeline

  1. identified Aug 17, 2021, 02:32 PM UTC

    Intermittent degraded call experience or difficulty connecting to calls in some geographic regions. A fix is currently being deployed

  2. monitoring Aug 17, 2021, 03:53 PM UTC

    The fix for the degraded call experience has been deployed. Daily is monitoring in-call activity.

  3. monitoring Aug 17, 2021, 03:54 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 17, 2021, 08:08 PM UTC

    This incident has been resolved.