Daily incident

Dashboard degraded: logging and telemetry impacted

Minor Resolved View vendor source →

Daily experienced a minor incident on October 11, 2021 affecting Dashboard, lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started
Oct 11, 2021, 06:04 PM UTC
Resolved
Oct 11, 2021, 09:14 PM UTC
Duration
3h 9m
Detected by Pingoru
Oct 11, 2021, 06:04 PM UTC

Affected components

Dashboard

Update timeline

  1. identified Oct 11, 2021, 06:04 PM UTC

    We have identified a problem retrieving audio and video call logging and telemetry from the dashboard. Customers may experience a 'Session not found' error message when attempting to view call logs and telemetry.

  2. monitoring Oct 11, 2021, 07:28 PM UTC

    The impacted data repository has returned to normal operation. Audio and video call logs and metrics should now be available in the dashboard.

  3. resolved Oct 11, 2021, 09:14 PM UTC

    This incident has been resolved.