Daily incident
Audio and video calls impacted by an ongoing incident in us-east-1
Daily experienced a major incident on December 7, 2021 affecting Core Call Experience, lasting 19h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Core Call Experience
Update timeline
- investigating Dec 07, 2021, 05:43 PM UTC
Users close to the us-east-1 (Northern Virginia) region of AWS may be unable to join video calls. We are investigating.
- monitoring Dec 07, 2021, 06:19 PM UTC
We have attempted to work around this AWS issue for users that would normally be routed to our us-east-1 resources by temporarily removing all of our us-east-1 DNS records from our AWS API Gateway configurations whilst we wait for AWS to recover the region. We'll continue to monitor the situation.
- resolved Dec 08, 2021, 01:13 PM UTC
AWS has resolved the regional issues in us-east-1. We have re-activated the us-east-1 region for new audio and video calls.