Daily experienced a minor incident on December 10, 2021 affecting Core Call Experience, lasting 2d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Core Call Experience
Update timeline
- identified Dec 10, 2021, 09:05 PM UTC
We are currently experiencing an issue with one of our service providers that may be affecting connection to calls (slow connections or timeouts). We are implementing a fix.
- identified Dec 10, 2021, 09:07 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 10, 2021, 09:34 PM UTC
We have temporarily routed traffic through another service provider, which should resolve call connection issues for most users.
- resolved Dec 13, 2021, 01:09 PM UTC
We have restored our service provider configuration to its nominal state after confirming that all providers are operating normally.