Daily incident

Problems joining rooms in us-east-1

Minor Resolved View vendor source →

Daily experienced a minor incident on October 17, 2022 affecting Core Call Experience, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2022, 10:14 PM UTC
Resolved
Oct 17, 2022, 10:41 PM UTC
Duration
26m
Detected by Pingoru
Oct 17, 2022, 10:14 PM UTC

Affected components

Core Call Experience

Update timeline

  1. investigating Oct 17, 2022, 10:14 PM UTC

    We're investigating an issue preventing some users from joining meetings hosted in the us-east-1 region.

  2. monitoring Oct 17, 2022, 10:26 PM UTC

    We identified a brief issue with DNS while deploying a call server (sigh, it's always DNS). This would have caused intermittent join problems for some users for several minutes. We resolved the issue, and we're monitoring platform operations to ensure that everything has returned to normal.

  3. resolved Oct 17, 2022, 10:41 PM UTC

    This incident has been resolved.