Daily incident

Issue with sessions in ap-northeast-2

Major Resolved View vendor source →

Daily experienced a major incident on August 10, 2023 affecting Core Call Experience, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Aug 10, 2023, 02:13 PM UTC
Resolved
Aug 10, 2023, 02:42 PM UTC
Duration
29m
Detected by Pingoru
Aug 10, 2023, 02:13 PM UTC

Affected components

Core Call Experience

Update timeline

  1. investigating Aug 10, 2023, 02:13 PM UTC

    We're investigating an issue preventing some users from joining call sessions in the ap-northeast-2 region.

  2. investigating Aug 10, 2023, 02:20 PM UTC

    We've confirmed an issue preventing some users from joining calls hosted in the ap-northeast-2 region. Sessions in other regions are unaffected. If you've set the 'geo' property on your domain or a specific room to 'ap-northeast-2', you may want to temporarily change it to 'ap-south-1' or another nearby region.

  3. resolved Aug 10, 2023, 02:42 PM UTC

    This issue has been resolved, and call sessions in ap-northeast-2 are working normally.