Daily experienced a major incident on December 15, 2021 affecting API and Dashboard and 1 more component, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 15, 2021, 03:32 PM UTC
We're investigating reports of problems connecting to calls.
- identified Dec 15, 2021, 03:40 PM UTC
We're experiencing network delays and timeouts throughout our infrastructure as a result of a larger-scale AWS incident. You may experience problems connecting to calls, viewing your Dashboard, or making REST API requests. We'll update this incident as we know more.
- identified Dec 15, 2021, 04:02 PM UTC
We're continuing to see issues across our platform as a result of the ongoing AWS outage. You'll likely experience problems joining calls, accessing the Dashboard, or using the REST API. We'll continue to post more information here as we have it.
- identified Dec 15, 2021, 04:25 PM UTC
We've seen overall error rates decrease as AWS has been working to resolve the networking issue. Things are improving, but you may still experience delays and errors until this issue is fully resolved.
- resolved Dec 15, 2021, 04:35 PM UTC
Error rates and network metrics have returned to normal levels, so we're considering this issue resolved.