MKE1 Upstream Provider Outage
Affected: MKE1 - Lumen
CyberLynk Outage History
CyberLynk is up right nowCyberLynk had 22 outages in the last 2 years totaling 80h 37m of downtime — averaging 0.9 incidents per month.
There were 22 CyberLynk outages since August 12, 2024 totaling 80h 37m of downtime. Each is summarised below — incident details, duration, and resolution information.
Issues logging into cPanel, WHM or webmail
Affected: Web & Email Hosting (MKE1)
Timeline · 3 updates
- identified Jul 08, 2026, 10:21 PM UTC
cPanel is having an issue with their licensing servers. This is preventing people from logging into cPanel, WHM and webmail. We are waiting for cPanel to release a fix for this issue.
- monitoring Jul 08, 2026, 10:48 PM UTC
cPanel has rolled out an update and cPanel, WHM and webmail should be accessible again. We will continue to monitor.
- resolved Jul 08, 2026, 11:11 PM UTC
The issue has been resolved. If you have any further issues with accessing cPanel, WHM or webmail, please open a support ticket.
MKE1 Packet Loss
Affected: MKE1 Core Datacenter InfrastructureVoice Over IP Services (MKE1)Mac Hosting (MKE1)Web & Email Hosting (MKE1)File Sharing (MKE1)Customer Portal
Timeline · 7 updates
- investigating May 31, 2026, 06:03 PM UTC
Our monitoring systems have detected a network outage in our MKE1 data center and an update will be provided shortly
- investigating May 31, 2026, 07:43 PM UTC
Our engineers have confirmed an issue causing high packet loss / latency at our MKE1 data center and are working on a resolution.
- identified May 31, 2026, 09:24 PM UTC
Our NOC has identified a DDoS attack impacting traffic at our MKE1 data center. We are working with our upstream providers to mitigate the issue and will continue to provide updates as information is available.
- identified May 31, 2026, 10:59 PM UTC
We continue to work with our upstream providers to mitigate the issue.
- monitoring Jun 01, 2026, 01:29 AM UTC
Customers should begin seeing improvements as our NOC continues to mitigate this large scale attack. We will provide another update within one hour. Thank you for your patience.
- monitoring Jun 01, 2026, 03:19 AM UTC
All services have been restored and we are continuing to monitor.
- resolved Jun 01, 2026, 03:54 AM UTC
This incident has been resolved. For any customers experiencing unrelated issues, please open a support ticket and we'll be happy to assist. We thank you for your patience.
PHX1 FreePBX VPS Node Outage
Affected: Voice Over IP Services (PHX1)
Timeline · 3 updates
- investigating Apr 02, 2026, 02:23 PM UTC
Our engineers are investigating a temporary disruption with one of our PHX1 FreePBX Hosting VPS nodes that is affecting a small number of customers. We will provide an update shortly.
- monitoring Apr 02, 2026, 02:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 02, 2026, 02:49 PM UTC
This incident has been resolved.
MKE1 FreePBX VPS Node Outage
Affected: Voice Over IP Services (MKE1)
Timeline · 4 updates
- investigating Mar 09, 2026, 10:30 PM UTC
Our engineers are investigating an outage with one of our FreePBX Hosting VPS nodes that is affecting a small number of customers. We will provide an update shortly.
- identified Mar 09, 2026, 10:34 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 09, 2026, 10:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 09, 2026, 10:51 PM UTC
This incident has been resolved.
MKE1 PBXact VPS Node Outage
Affected: Voice Over IP Services (MKE1)
Timeline · 4 updates
- investigating Mar 08, 2026, 05:38 AM UTC
Our engineers are investigating an outage with one of our PBXact Hosting VPS nodes that is affecting a small number of customers. We will provide an update shortly.
- identified Mar 08, 2026, 05:45 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 08, 2026, 05:49 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 08, 2026, 05:55 AM UTC
This incident has been resolved.
MKE1 Upstream Provider BGP Connectivity Issue
Affected: MKE1 Core Datacenter InfrastructureMKE1 - Spectrum
Timeline · 3 updates
- monitoring Dec 16, 2025, 06:09 PM UTC
This is a continuation of the previous BGP incident. The issue has resurfaced, and our network team has removed the problematic upstream provider from our BGP mix while continuing to troubleshoot with that provider. We will provide another update shortly.
- monitoring Dec 16, 2025, 06:46 PM UTC
We are continuing to work with the upstream provider on this issue. We'll provide the next update when there are further developments.
- resolved Dec 16, 2025, 08:31 PM UTC
This incident has been resolved.
MKE1 Upstream Provider Packet Loss
Affected: MKE1 - Cogent
Timeline · 2 updates
- investigating Nov 14, 2025, 03:32 PM UTC
We are observing packet loss for traffic traversing one our upstream providers in our MKE1 data center. Our NOC is engaging with the provider and we will provide an update shortly.
- resolved Nov 14, 2025, 03:53 PM UTC
This incident has been resolved.
Managed Voice Inbound Call Validation Issue
Affected: Voice Over IP Services (MKE1)
Timeline · 3 updates
- identified Nov 14, 2025, 04:38 AM UTC
Our engineers have identified an inbound call validation issue. Adjustments are being made to correct the issue that may cause some minor delays in call completion.
- monitoring Nov 14, 2025, 04:44 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 14, 2025, 04:50 AM UTC
This incident has been resolved.
PHX1 Service Disruption
Affected: PHX1 Core Datacenter Infrastructure
Timeline · 5 updates
- investigating Sep 25, 2025, 09:31 PM UTC
Our NOC is investigating reports of a service disruption in our PHX1 data center.
- investigating Sep 25, 2025, 09:45 PM UTC
Our NOC is continuing to address the service disruption at our PHX1 facility. Please reach out to [email protected] if you are having issues.
- identified Sep 25, 2025, 10:22 PM UTC
We have identified the issue as a facility power event. Power has been restored to the affected systems, and our team is currently validating equipment and performing service checks. Some services may remain degraded during this process.
- monitoring Sep 25, 2025, 11:08 PM UTC
A fix has been implemented and we are monitoring the results. Please reach out to [email protected] if you are having issues.
- resolved Sep 26, 2025, 01:05 AM UTC
All major issue are resolved. If you are still having issues, please open a support ticket.
Upstream Provider Packet Loss
Affected: MKE1 - Cogent
Timeline · 3 updates
- identified Aug 14, 2025, 08:30 PM UTC
Our monitoring systems have detected packet loss and latency across Cogent's network in both of our data center locations. Traffic traversing Cogent's network may experience issues as we work to reroute traffic over our other providers.
- monitoring Aug 14, 2025, 08:50 PM UTC
We are observing normal traffic across Cogent at this time. We will continue to monitor as we engage with the provider.
- resolved Aug 14, 2025, 09:02 PM UTC
This incident has been resolved.
MKE1 - Managed Voice Outbound Calling Issue
Affected: Voice Over IP Services (MKE1)
Timeline · 3 updates
- investigating Jul 21, 2025, 10:41 AM UTC
Our engineers are investigating reports of some outbound calls failing on fully managed VoIP products
- monitoring Jul 21, 2025, 10:49 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 21, 2025, 11:44 AM UTC
This incident has been resolved.
MKE1 Managed Firewall Packet Loss
Affected: MKE1 Core Datacenter Infrastructure
Timeline · 3 updates
- investigating Jun 03, 2025, 07:28 PM UTC
Our NOC is investigating a localized issue causing packet loss to some of our MKE1 managed firewall devices.
- monitoring Jun 03, 2025, 07:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 03, 2025, 07:50 PM UTC
This incident has been resolved.
MKE1 Upstream Provider Outage (Lumen)
Affected: MKE1 - Lumen
Timeline · 3 updates
- identified May 12, 2025, 08:42 PM UTC
One of our upstream providers in our Milwaukee data center is experiencing an outage and we are engaging them to address the issue. This outage may cause some temporary packet loss for some customers while traffic is being rerouted to our other providers.
- monitoring May 12, 2025, 08:49 PM UTC
The outage has been resolved, and our team will work with the provider to determine the cause of the issue and continue monitoring for stability.
- resolved May 12, 2025, 09:05 PM UTC
This incident has been resolved.
Windows Web/Email Server Maintenance Extended - web130
Affected: Web & Email Hosting (MKE1)
Timeline · 2 updates
- identified Apr 19, 2025, 04:04 AM UTC
CyberLynk engineers are continuing to perform a hardware upgrade for Windows web/email hosting customers on server "web130". The maintenance window has elapsed, but we expect the server to be back online within the next 30 minutes. We apologize for the inconvenience.
- resolved Apr 19, 2025, 01:20 PM UTC
This incident has been resolved.
PHX1 Packet Loss (Cogent)
Affected: PHX1 Core Datacenter Infrastructure
Timeline · 3 updates
- identified Apr 07, 2025, 11:08 PM UTC
Our monitoring has detected packet loss occurring with traffic to our PHX1 data center via Cogent. Network engineers have been assigned and are investigating. We are engaging with the provider for updates.
- monitoring Apr 07, 2025, 11:26 PM UTC
Our network engineers have routed traffic around the affected provider and will continue to monitor until the issue is resolved. No packet loss is being observed at this time.
- resolved Apr 08, 2025, 12:12 AM UTC
We are continuing to monitor and will re-introduce this provider to our BGP mix when the upstream issue is resolved.
MKE1 Core Network Issue
Affected: MKE1 Core Datacenter Infrastructure
Timeline · 3 updates
- investigating Mar 26, 2025, 03:53 PM UTC
CyberLynk network engineers have identified an issue with one of our core switches in our MKE1 data center, which may cause latency/packet loss for some customers while traffic is rerouted.
- monitoring Mar 26, 2025, 04:01 PM UTC
Our network team identified an issue with a line card that has been resolved. We are continuing to monitor for any further issues.
- resolved Mar 26, 2025, 04:20 PM UTC
This incident has been resolved.
TalkAnywhere Mobile & Web App Partial Outage
Affected: Voice Over IP Services (MKE1)Voice Over IP Services (PHX1)
Timeline · 3 updates
- investigating Mar 24, 2025, 01:44 PM UTC
Our engineers are investigating reports of an issue accessing parts of our TalkAnywhere Mobile & Web applications. Updates to follow.
- monitoring Mar 24, 2025, 02:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 24, 2025, 03:09 PM UTC
This incident has been resolved.
FreePBXHosting Dedicated Server Partial Outage / Packet Loss
Affected: Voice Over IP Services (MKE1)Voice Over IP Services (PHX1)
Timeline · 3 updates
- investigating Jan 13, 2025, 02:51 PM UTC
Our NOC is investigating a partial outage affecting a portion of our FreePBXHosting dedicated server network. VPS and managed servers are not impacted.
- monitoring Jan 13, 2025, 03:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 13, 2025, 04:07 PM UTC
This incident has been resolved.
MKE1 Web Hosting Server "RHI" Connectivity Issue
Affected: Web & Email Hosting (MKE1)
Timeline · 6 updates
- identified Nov 16, 2024, 02:07 PM UTC
CyberLynk engineers have discovered an issue with a Linux Web Hosting server named "rhi". Customers on this server are currently experiencing an outage, and we will provide additional updates and an ETR as soon as possible. If you require further information, please feel free to email [email protected]. Our support ticket system will be staffed during this time and if you have any questions please open a ticket.
- identified Nov 16, 2024, 03:54 PM UTC
Our engineers have identified an issue with the storage system on this server that will require a rebuild and restoration from the most recent backup. We are working to resolve this as soon as possible, and will post an ETR if possible once the account restoration is in progress. Thank you for your patience.
- identified Nov 16, 2024, 05:32 PM UTC
Restoration of the server is continuing to progress.
- identified Nov 16, 2024, 08:13 PM UTC
The server build has been completed and we have begun the recovery process.
- monitoring Nov 17, 2024, 12:17 AM UTC
All account restores are completed. We are currently monitoring for server stability.
- resolved Nov 17, 2024, 02:11 AM UTC
Everything appears to be functioning properly now. If you have an issues with your account, please open a support ticket.
MKE1 Mac Mini Vault "G" Cabinet Emergency PDU Replacement
Affected: Mac Hosting (MKE1)
Timeline · 3 updates
- identified Nov 16, 2024, 01:10 PM UTC
Following the previous maintenance, CyberLynk engineers have discovered a localized issue with a PDU in the Mac Mini Vault "G" cabinet. Customers with Macs that have the following hostnames will be affected by this replacement: gx-x.macminivault.com The "x" referenced above is a placeholder for the specific numbers that reference the Mac in the datacenter. Hostnames of your Mac mini(s) and/or Mac Studio(s) can be found in our client portal via: https://secure.cyberlynk.net/ If you require further information, please feel free to email [email protected]. Our support ticket system will be staffed during this time and if you have any questions please open a ticket.
- identified Nov 16, 2024, 02:09 PM UTC
The current ETR for this issue is 90 minutes. Customers with Mac minis with names beginning with "G" are impacted.
- resolved Nov 16, 2024, 02:58 PM UTC
This incident has been resolved.
MKE1 FreePBX VPS Node Outage (VIQ)
Affected: Voice Over IP Services (MKE1)
Timeline · 4 updates
- investigating Aug 12, 2024, 11:25 AM UTC
Our engineers are investigating an outage with one of our FreePBX Hosting VPS nodes that is affecting a small number of customers. We will provide an update shortly.
- identified Aug 12, 2024, 11:30 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 12, 2024, 11:32 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 12, 2024, 11:39 AM UTC
This incident has been resolved.