CyberLynk had 23 outages in the last 2 years totaling 47h 3m of downtime — averaging 0.9 incidents per month.
There were 23 CyberLynk outages since May 30, 2024 totaling 47h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.
Our engineers are investigating a temporary disruption with one of our PHX1 FreePBX Hosting VPS nodes that is affecting a small number of customers. We will provide an update shortly.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our engineers are investigating an outage with one of our FreePBX Hosting VPS nodes that is affecting a small number of customers. We will provide an update shortly.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our engineers are investigating an outage with one of our PBXact Hosting VPS nodes that is affecting a small number of customers. We will provide an update shortly.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
This is a continuation of the previous BGP incident. The issue has resurfaced, and our network team has removed the problematic upstream provider from our BGP mix while continuing to troubleshoot with that provider. We will provide another update shortly.
We are continuing to work with the upstream provider on this issue. We'll provide the next update when there are further developments.
This incident has been resolved.
We are observing packet loss for traffic traversing one our upstream providers in our MKE1 data center. Our NOC is engaging with the provider and we will provide an update shortly.
This incident has been resolved.
Our engineers have identified an inbound call validation issue. Adjustments are being made to correct the issue that may cause some minor delays in call completion.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our NOC is investigating reports of a service disruption in our PHX1 data center.
Our NOC is continuing to address the service disruption at our PHX1 facility. Please reach out to [email protected] if you are having issues.
We have identified the issue as a facility power event. Power has been restored to the affected systems, and our team is currently validating equipment and performing service checks. Some services may remain degraded during this process.
A fix has been implemented and we are monitoring the results. Please reach out to [email protected] if you are having issues.
All major issue are resolved. If you are still having issues, please open a support ticket.
One of our upstream providers in our Milwaukee data center is experiencing an outage and we are engaging them to address the issue. This outage may cause some temporary packet loss for some customers while traffic is being rerouted to our other providers.
The provider is working to replace a failed line card. We will provide a final update when the issue has been resolved.
The upstream provider has completed their repairs. We will continue to monitor to ensure stability on the circuit.
This incident has been resolved.
Our monitoring systems have detected packet loss and latency across Cogent's network in both of our data center locations. Traffic traversing Cogent's network may experience issues as we work to reroute traffic over our other providers.
We are observing normal traffic across Cogent at this time. We will continue to monitor as we engage with the provider.
This incident has been resolved.
Our engineers are investigating reports of some outbound calls failing on fully managed VoIP products
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our NOC is investigating a localized issue causing packet loss to some of our MKE1 managed firewall devices.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
One of our upstream providers in our Milwaukee data center is experiencing an outage and we are engaging them to address the issue. This outage may cause some temporary packet loss for some customers while traffic is being rerouted to our other providers.
The outage has been resolved, and our team will work with the provider to determine the cause of the issue and continue monitoring for stability.
This incident has been resolved.
CyberLynk engineers are continuing to perform a hardware upgrade for Windows web/email hosting customers on server "web130". The maintenance window has elapsed, but we expect the server to be back online within the next 30 minutes. We apologize for the inconvenience.
This incident has been resolved.
Our monitoring has detected packet loss occurring with traffic to our PHX1 data center via Cogent. Network engineers have been assigned and are investigating. We are engaging with the provider for updates.
Our network engineers have routed traffic around the affected provider and will continue to monitor until the issue is resolved. No packet loss is being observed at this time.
We are continuing to monitor and will re-introduce this provider to our BGP mix when the upstream issue is resolved.
CyberLynk network engineers have identified an issue with one of our core switches in our MKE1 data center, which may cause latency/packet loss for some customers while traffic is rerouted.
Our network team identified an issue with a line card that has been resolved. We are continuing to monitor for any further issues.
This incident has been resolved.
Our engineers are investigating reports of an issue accessing parts of our TalkAnywhere Mobile & Web applications. Updates to follow.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our NOC is investigating a partial outage affecting a portion of our FreePBXHosting dedicated server network. VPS and managed servers are not impacted.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
CyberLynk engineers have discovered an issue with a Linux Web Hosting server named "rhi". Customers on this server are currently experiencing an outage, and we will provide additional updates and an ETR as soon as possible. If you require further information, please feel free to email [email protected]. Our support ticket system will be staffed during this time and if you have any questions please open a ticket.
Our engineers have identified an issue with the storage system on this server that will require a rebuild and restoration from the most recent backup. We are working to resolve this as soon as possible, and will post an ETR if possible once the account restoration is in progress. Thank you for your patience.
Restoration of the server is continuing to progress.
The server build has been completed and we have begun the recovery process.
All account restores are completed. We are currently monitoring for server stability.
Everything appears to be functioning properly now. If you have an issues with your account, please open a support ticket.
Following the previous maintenance, CyberLynk engineers have discovered a localized issue with a PDU in the Mac Mini Vault "G" cabinet. Customers with Macs that have the following hostnames will be affected by this replacement: gx-x.macminivault.com The "x" referenced above is a placeholder for the specific numbers that reference the Mac in the datacenter. Hostnames of your Mac mini(s) and/or Mac Studio(s) can be found in our client portal via: https://secure.cyberlynk.net/ If you require further information, please feel free to email [email protected]. Our support ticket system will be staffed during this time and if you have any questions please open a ticket.
The current ETR for this issue is 90 minutes. Customers with Mac minis with names beginning with "G" are impacted.
This incident has been resolved.
Our engineers are investigating an outage with one of our FreePBX Hosting VPS nodes that is affecting a small number of customers. We will provide an update shortly.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our engineers are remediating an issue with a portion of the FreePBX Hosting VPS nodes that were under maintenance earlier this evening. We will provide an update shortly.
This incident has been resolved.
Our monitoring systems have detected a network issue in our PHX1 data center resulting in packet loss, and an update will be provided as soon as possible.
We have identified an issue with one of our upstream providers. The packet loss has cleared and we are continuing to monitor and follow up with the provider to ensure the issue is resolved. Any customers traversing Cogent may have seen degraded performance.
This incident has been resolved.
Our engineers are investigating an outage with one of our FreePBX Hosting VPS nodes that is affecting a small number of customers. We will provide an update shortly.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.