CyberLynk incident

MKE1 Mac Mini Vault "G" Cabinet Emergency PDU Replacement

Major Resolved View vendor source →

CyberLynk experienced a major incident on November 16, 2024 affecting Mac Hosting (MKE1), lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2024, 01:10 PM UTC
Resolved
Nov 16, 2024, 02:58 PM UTC
Duration
1h 47m
Detected by Pingoru
Nov 16, 2024, 01:10 PM UTC

Affected components

Mac Hosting (MKE1)

Update timeline

  1. identified Nov 16, 2024, 01:10 PM UTC

    Following the previous maintenance, CyberLynk engineers have discovered a localized issue with a PDU in the Mac Mini Vault "G" cabinet. Customers with Macs that have the following hostnames will be affected by this replacement: gx-x.macminivault.com The "x" referenced above is a placeholder for the specific numbers that reference the Mac in the datacenter. Hostnames of your Mac mini(s) and/or Mac Studio(s) can be found in our client portal via: https://secure.cyberlynk.net/ If you require further information, please feel free to email [email protected]. Our support ticket system will be staffed during this time and if you have any questions please open a ticket.

  2. identified Nov 16, 2024, 02:09 PM UTC

    The current ETR for this issue is 90 minutes. Customers with Mac minis with names beginning with "G" are impacted.

  3. resolved Nov 16, 2024, 02:58 PM UTC

    This incident has been resolved.