CyberLynk Outage History

Affected hosts are now reachable, and we are continuing to monitor. If you are unable to reach your hosted Mac in the Mac Mini Vault "D" cabinet, please contact our support team for assistance.

A fix has been implemented and we are monitoring the results.

A fix has been implemented and we are monitoring the results.

Our engineers are observing successful VPS provisioning as Github continues to work to resolve their outage on their end. We will continue to monitor and provide updates as needed.

Our upstream provider has confirmed the degraded performance is related to the temperature issue referenced in this incident: https://www.cyberlynkstatus.net/incidents/9yp2dn73jvp6 We will provide an update when this is resolved.

Our NOC team has moved remaining traffic off of this provider and we are seeing stability across the network. We are continuing to monitor.

We are continuing to monitor updates from this provider. Since this circuit is not impacting customer traffic, the next update will be provided when we have received an all-clear from the provider and have observed stability across the path.

Impacted services are being migrated to healthy network paths and should be recovering shortly. We are continuing to monitor for any additional alarms as our PHX data center works to resolve the cooling issue. The data center facilities team has HVAC vendors on site to assist with recovery.

All services that were experiencing a network outage are now recovering. Temperatures are still elevated, and we are continuing to monitor for updates, and are monitoring for any other impacts to our equipment.

Temperatures appear to have stabilized or improved slightly, however they are still elevated. The data center is continuing to work with their vendor on a fix.

Our data center provider is continuing to work with their vendor on a fix. We are continuing to see stable (but high) temperatures. There is currently no ETR.

Our data center provider has provided this update: PHX-01 is experiencing elevated white space temperatures caused by multiple utility bump events attributable to overnight storms in the area. We have on-site vendors working rapidly to resolve the situation and restore adequate cooling. Technicians have activated mitigation efforts to reduce rising space temperatures. Thus far we have restored Chiller D into operation as of 7:45 am local time. Additional remediation measures include the following action items (anticipated commencement local time; anticipated completion local time): -Chiller C restoration (targeted 12:30 pm) -Temporary on floor cooling and heat removal equipment added (approximately 10:00 am) -Additional temporary chiller and temporary backup generator added (targeted approximately 4:00 pm) Following the restoration of Chiller D, we have seen significant temperature reductions and expect that reduction to continue over the next 60 minutes.

Temperatures are slowly dropping and we are continuing to monitor.

cPanel has rolled out an update and cPanel, WHM and webmail should be accessible again. We will continue to monitor.

Customers should begin seeing improvements as our NOC continues to mitigate this large scale attack. We will provide another update within one hour. Thank you for your patience.

All services have been restored and we are continuing to monitor.

A fix has been implemented and we are monitoring the results.

A fix has been implemented and we are monitoring the results.

A fix has been implemented and we are monitoring the results.

This is a continuation of the previous BGP incident. The issue has resurfaced, and our network team has removed the problematic upstream provider from our BGP mix while continuing to troubleshoot with that provider. We will provide another update shortly.

We are continuing to work with the upstream provider on this issue. We'll provide the next update when there are further developments.

A fix has been implemented and we are monitoring the results.