CyberLynk Outage History

The upstream provider has acknowledged the issue and is working to identify the problem. All customer traffic was automatically moved to other providers and we are continuing to monitor.

The upstream provider has located a fiber cut and is working to repair it. Since there is no ongoing impact to customer traffic, our next update will be provided when this has been resolved.

We are observing some FreePBXHosting VPS order provisioning failures as a result of an ongoing Github outage that is causing the process to timeout. Our engineers are monitoring this situation and any customers encountering issues can reach out to [email protected] for assistance. We will provide updates as they become available.

One of our upstream providers in our Phoenix data center is showing some packet loss for ICMP/SNMP traffic and we are following their updates as they address the issue. Customers with monitoring systems traversing this provider may be seeing loss for certain health checks. This does not appear to affect other types of UDP/TCP traffic at this time.

Our Phoenix data center is experiencing increased temperatures, which is causing issues with a subset of network switches. This is impacting some of our services in the Phoenix data center. The data center operator is aware of the issue and is working on a fix. We will continue to monitor and provide updates as they are received.

cPanel is having an issue with their licensing servers. This is preventing people from logging into cPanel, WHM and webmail. We are waiting for cPanel to release a fix for this issue.

Our NOC has identified a DDoS attack impacting traffic at our MKE1 data center. We are working with our upstream providers to mitigate the issue and will continue to provide updates as information is available.

We continue to work with our upstream providers to mitigate the issue.

The issue has been identified and a fix is being implemented.

The issue has been identified and a fix is being implemented.

Our engineers have identified an inbound call validation issue. Adjustments are being made to correct the issue that may cause some minor delays in call completion.

We have identified the issue as a facility power event. Power has been restored to the affected systems, and our team is currently validating equipment and performing service checks. Some services may remain degraded during this process.

Our monitoring systems have detected packet loss and latency across Cogent's network in both of our data center locations. Traffic traversing Cogent's network may experience issues as we work to reroute traffic over our other providers.

One of our upstream providers in our Milwaukee data center is experiencing an outage and we are engaging them to address the issue. This outage may cause some temporary packet loss for some customers while traffic is being rerouted to our other providers.

CyberLynk engineers are continuing to perform a hardware upgrade for Windows web/email hosting customers on server "web130". The maintenance window has elapsed, but we expect the server to be back online within the next 30 minutes. We apologize for the inconvenience.

Our monitoring has detected packet loss occurring with traffic to our PHX1 data center via Cogent. Network engineers have been assigned and are investigating. We are engaging with the provider for updates.

CyberLynk engineers have discovered an issue with a Linux Web Hosting server named "rhi". Customers on this server are currently experiencing an outage, and we will provide additional updates and an ETR as soon as possible. If you require further information, please feel free to email [email protected]. Our support ticket system will be staffed during this time and if you have any questions please open a ticket.

Our engineers have identified an issue with the storage system on this server that will require a rebuild and restoration from the most recent backup. We are working to resolve this as soon as possible, and will post an ETR if possible once the account restoration is in progress. Thank you for your patience.

Restoration of the server is continuing to progress.

The server build has been completed and we have begun the recovery process.

Following the previous maintenance, CyberLynk engineers have discovered a localized issue with a PDU in the Mac Mini Vault "G" cabinet. Customers with Macs that have the following hostnames will be affected by this replacement: gx-x.macminivault.com The "x" referenced above is a placeholder for the specific numbers that reference the Mac in the datacenter. Hostnames of your Mac mini(s) and/or Mac Studio(s) can be found in our client portal via: https://secure.cyberlynk.net/ If you require further information, please feel free to email [email protected]. Our support ticket system will be staffed during this time and if you have any questions please open a ticket.

The current ETR for this issue is 90 minutes. Customers with Mac minis with names beginning with "G" are impacted.