CyberArk Identity Cloud incident

CyberArk Identity Cloud Service Advisory - SMS Failures [India Region]

Minor Resolved View vendor source →

CyberArk Identity Cloud experienced a minor incident on August 2, 2025 affecting pod1313 APAC, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Aug 02, 2025, 08:16 AM UTC
Resolved
Aug 02, 2025, 09:47 AM UTC
Duration
1h 30m
Detected by Pingoru
Aug 02, 2025, 08:16 AM UTC

Affected components

pod1313 APAC

Update timeline

  1. investigating Aug 02, 2025, 08:16 AM UTC

    We are currently investigating an issue affecting users in India on Pod [pod1313]. SMS and push notification delivery may be failing. Our team is actively investigating the root cause and will share further updates as they become available. Next Update: 30 minutes or upon earlier status change

  2. monitoring Aug 02, 2025, 08:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 02, 2025, 09:47 AM UTC

    This incident has been resolved.