CyberArk Identity Cloud incident
CyberArk Identity Advisory - Slowness
CyberArk Identity Cloud experienced a minor incident on September 12, 2022 affecting pod1001 US East and pod1201 EMEA and 1 more component, lasting 2d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 12, 2022, 05:46 PM UTC
CyberArk teams have been notified of slow response times impacting some customers across the platform. We are investigating the issue and will provide further updates as the situation develops.
- monitoring Sep 12, 2022, 07:57 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 12, 2022, 08:11 PM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 13, 2022, 02:38 AM UTC
We continue to monitor our systems closely. Next update: 12 hours or upon status change
- monitoring Sep 13, 2022, 04:27 PM UTC
We continue to see small and short instances of latency which have an extremely low probability of impacting our overall service. We are closely monitoring our system health while working to identify root cause of these remaining items. Next update: 8 hours or upon earlier status change
- monitoring Sep 13, 2022, 11:19 PM UTC
Our systems are currently functional. We have identified the root cause of the intermittent latency issue and are working on a fix which we will fully test prior to deployment. Next Update: upon deployment or earlier status change
- monitoring Sep 14, 2022, 07:14 PM UTC
We have applied a hotfix to remediate the intermittent slowness issues experienced by some customers. We will continue monitoring our overall system health. Next Update: 4 hours or upon earlier status change Thank you, CyberArk Team
- resolved Sep 14, 2022, 08:14 PM UTC
This incident has been resolved.