CyberArk Identity Cloud incident

CyberArk Identity Cloud Service Advisory - Intermittent SMS and Mobile Authenticator MFA failure

Minor Resolved View vendor source →

CyberArk Identity Cloud experienced a minor incident on November 1, 2022 affecting pod1201 EMEA and pod1008 US East, lasting 16h 43m. The incident has been resolved; the full update timeline is below.

Started
Nov 01, 2022, 11:17 AM UTC
Resolved
Nov 02, 2022, 04:01 AM UTC
Duration
16h 43m
Detected by Pingoru
Nov 01, 2022, 11:17 AM UTC

Affected components

pod1201 EMEApod1008 US East

Update timeline

  1. investigating Nov 01, 2022, 11:17 AM UTC

    CyberArk Identity team has identified an intermittent issue with SMS and Mobile Authenticator MFA on Pods 1008 and 1201. We are investigating this behavior and will provide any additional updates as they become available.

  2. investigating Nov 01, 2022, 05:01 PM UTC

    We are continuing to investigate the issue.

  3. resolved Nov 02, 2022, 04:01 AM UTC

    CyberArk Identity Engineers have confirmed that full Service availability has been restored. This incident is now mitigated