CyberArk Identity Cloud incident

Identity Console MFA via SMS

Minor Resolved View vendor source →

CyberArk Identity Cloud experienced a minor incident on June 30, 2023 affecting pod1001 US East and pod1201 EMEA and 1 more component, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2023, 01:24 PM UTC
Resolved
Jun 30, 2023, 04:33 PM UTC
Duration
3h 8m
Detected by Pingoru
Jun 30, 2023, 01:24 PM UTC

Affected components

pod1001 US Eastpod1201 EMEApod1301 APACpod1302 APACpod1002 US Eastpod3201 EMEApod1303 APACpod1003 US Eastpod1202 EMEApod1004 US East

Update timeline

  1. identified Jun 30, 2023, 01:24 PM UTC

    We have identified an intermittent issue where some users may not be able to authenticate to the CyberArk Identity Portal when using SMS as their MFA. Next Update: 1 hour or upon earlier status change

  2. monitoring Jun 30, 2023, 02:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 30, 2023, 02:37 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jun 30, 2023, 04:33 PM UTC

    This incident has been resolved.