CyberArk Identity Cloud incident

CyberArk Identity Cloud Service Advisory - Service Degradation

Minor Resolved View vendor source →

CyberArk Identity Cloud experienced a minor incident on November 5, 2023 affecting pod1001 US East and pod1201 EMEA and 1 more component, lasting 9h 7m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2023, 12:54 PM UTC
Resolved
Nov 05, 2023, 10:02 PM UTC
Duration
9h 7m
Detected by Pingoru
Nov 05, 2023, 12:54 PM UTC

Affected components

pod1001 US Eastpod1201 EMEApod1301 APACpod1302 APACpod1002 US Eastpod3201 EMEApod1303 APACpod1003 US Eastpod1202 EMEApod1004 US East

Update timeline

  1. investigating Nov 05, 2023, 12:54 PM UTC

    Our monitoring systems indicate that users may experience intermittent slowness while loading applications in the User Portal. We are investigating the cause and will provide an update as soon as possible.

  2. investigating Nov 05, 2023, 03:28 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 05, 2023, 06:32 PM UTC

    We have identified the cause of the intermittent slowness in the User Portal and are currently implementing a fix. We will provide further updates as they become available.

  4. monitoring Nov 05, 2023, 08:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 05, 2023, 10:02 PM UTC

    This incident has been resolved.