CyberArk Identity Cloud experienced a notice incident on April 3, 2024 affecting pod1001 US East and pod1002 US East and 1 more component, lasting 7h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 03, 2024, 02:18 AM UTC
Some customers subscribed to the Flows service may experience slowness or failure when attempting run flows. Next Update: 60 minutes or upon earlier status change.
- identified Apr 03, 2024, 03:02 AM UTC
We have Identified the issue and are working to resolve it now.
- monitoring Apr 03, 2024, 04:13 AM UTC
The issue has been found and service restored. We are monitoring for any returns and will close this in 30 minutes.
- identified Apr 03, 2024, 04:44 AM UTC
The continue to see elevated error rates after applying our initial fix, we continue to investigate other resolutions.
- monitoring Apr 03, 2024, 05:44 AM UTC
We have applied a secondary fix and have seen improvements that have again restored service. We will be monitoring and will resolve the incident if no more issues are seen for 30 minutes.
- monitoring Apr 03, 2024, 06:38 AM UTC
Just to be certain we are going to continue monitoring for another 30 minutes. Everything remains clear at this time.
- resolved Apr 03, 2024, 10:03 AM UTC
The incident has been resolved.