CyberArk Identity Cloud incident
CyberArk Identity Advisory - Push Notifications Issues
CyberArk Identity Cloud experienced a minor incident on April 26, 2024 affecting pod1001 US East and pod1201 EMEA and 1 more component, lasting 3h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 26, 2024, 03:36 PM UTC
The CyberArk Identity team has identified an issue with Push Notifications to the Identity iOS Mobile App affecting multiple regions. We are investigating this behavior and will provide additional updates as they become available. Next Update: 1 hour or upon the earlier status change
- identified Apr 26, 2024, 04:22 PM UTC
The CyberArk Identity team has identified that the push to iOS devices is failing for multiple regions. You can still use this authentication method by opening the CyberArk Mobile app and approving the request. We are investigating this behavior and will provide additional updates as they become available. Next Update: 1 hour or upon the earlier status change
- identified Apr 26, 2024, 05:28 PM UTC
The CyberArk Identity team has identified the cause of the failure. A fix is being implemented gradually across regions. We will provide additional updates as they become available. Next Update: 1 hour or upon the earlier status change
- identified Apr 26, 2024, 06:20 PM UTC
The CyberArk Identity team has identified the cause of the failure. A fix is being implemented gradually across regions. We will provide additional updates as they become available. Next Update: 1 hour or upon the earlier status change
- identified Apr 26, 2024, 06:53 PM UTC
The CyberArk Identity team has completed remediation across all regions and confirmed Push notification service has been restored. This incident has been resolved.
- resolved Apr 26, 2024, 06:54 PM UTC
The CyberArk Identity team has completed remediation across all regions and confirmed Push notification service has been restored. This incident has been resolved.