CyberArk Identity Cloud incident

CyberArk Identity Cloud Service Advisory - Connector Service Degradation

Major Resolved View vendor source →

CyberArk Identity Cloud experienced a major incident on March 27, 2025 affecting pod1001 US East and pod1201 EMEA and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Mar 27, 2025, 03:34 PM UTC
Resolved
Mar 27, 2025, 04:19 PM UTC
Duration
45m
Detected by Pingoru
Mar 27, 2025, 03:34 PM UTC

Affected components

pod1001 US Eastpod1201 EMEApod1301 APACpod1302 APACpod1002 US Eastpod3201 EMEApod1303 APACpod1003 US Eastpod1202 EMEApod1004 US East

Update timeline

  1. investigating Mar 27, 2025, 03:34 PM UTC

    Some CyberArk Identity customers may experience issues with the Connectors. We're investigating an issue with connector upgrades.

  2. identified Mar 27, 2025, 03:57 PM UTC

    The issue has been identified and we are working to resolve it.

  3. monitoring Mar 27, 2025, 04:00 PM UTC

    The issue is resolved and we are monitoring

  4. resolved Mar 27, 2025, 04:19 PM UTC

    This incident has been resolved. Any customers still experiencing issues with the connector being offline or missing after Auto-Update, should utilize this knowledge base Article https://community.cyberark.com/s/article/CyberArk-Identity-Connector-offline-or-missing-after-Auto-Update