CyberArk Identity Cloud incident

CyberArk Identity Cloud Services Advisory - Partial Service Degradation

Major Resolved View vendor source →

CyberArk Identity Cloud experienced a major incident on May 9, 2025 affecting pod1402 Canada, lasting 2h 5m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2025, 09:33 PM UTC
Resolved
May 09, 2025, 11:38 PM UTC
Duration
2h 5m
Detected by Pingoru
May 09, 2025, 09:33 PM UTC

Affected components

pod1402 Canada

Update timeline

  1. investigating May 09, 2025, 09:53 PM UTC

    Some customers may experience slowness or failure when access the CyberArk Identity User Portal and Admin Portal during this time period.

  2. identified May 09, 2025, 09:54 PM UTC

    The issue has been identified

  3. monitoring May 09, 2025, 09:54 PM UTC

    The service is operational and we are now monitoring

  4. monitoring May 09, 2025, 10:19 PM UTC

    Some customers may experience slowness or failure when access the CyberArk Identity User Portal and Admin Portal during this time period.

  5. monitoring May 09, 2025, 10:19 PM UTC

    We are investigating the issue

  6. investigating May 09, 2025, 10:44 PM UTC

    We are currently investigating the issue

  7. monitoring May 09, 2025, 11:11 PM UTC

    We are now monitoring the results

  8. resolved May 09, 2025, 11:38 PM UTC

    This incident has been resolved.